Our sentiment meter has detected that Optimum complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Optimum, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 25, 2024
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We have received 0 complaints about Optimum over the last 12 months. The graph below shows a monthly breakdown.
Curious about Optimum's track record in addressing complaints within the Internet Providers, TV Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Optimum. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Optimum by calling 888-276-5255. If you want to reach out to Optimum through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Tony. on 12 January 2023 about Optimum.
I have optimum WiFi for 8 years so I wanted to add cable tv. So I combined my WiFi with cable deal. I set up the appointment to have it connected. Then they sent me an email saying oh no... Read more
Complaint from Doobie on 14 December 2022 about Optimum.
On July 9,2022 I was quoted a monthly price of $84.99 for a year. The connect fee was waived and I went to the local office and paid the $84.99 for the first month. I was also told my billing... Read more
Complaint from JOSEPH MENNITI on 06 August 2022 about Optimum.
I HAVE CHANGED MY SERVICE. THE BILL SHOWN ON THE INTERNET IS TOTALLY WRONG...PAST DUE AMT AND FUTURE AMOUNTS. PAST DUE AMOUNT SHOWN IS $202, SHOULD BE $149, AS SHOULD BE FUTURE AMOUNTS. INTERNET IS TOTALLY WRONG. ONCE AND FORER... Read more
Complaint from LofS-Rett on 12 April 2022 about Optimum.
Have complained 1 yrs re problem. Suffer daily service outages (5 to 50day) to house due to constant buffering (spinning, round white circle) causing blurry TV picture andor complete loss of service (lasting a few minutes to the majority of... Read more
Complaint from J Caputo on 30 December 2021 about Optimum.
I have been a loyal customer for over 15 years and each month my bill goes up. I do not have any of the premium channels. I am on a fixed income and there should be some discounts for seniors. I... Read more
OPTEM WILL NOT RESPOND TO PHARMACY REQUEST TO REFILL MY PRESCRIPTIONS DR. SANDRA SMITH Read more
Complaint from Alexey.romanyuk85 on 05 October 2021 about Optimum.
On Monday 1042021 in the morning I call the office of Optimum and requested to get a technician to set up TV-set and internet in my new place of living. I asked to send someone who speaks Russian because I... Read more
Complaint from ROC on 05 July 2021 about Optimum.
Optimum incorrectly billed me without prior approval and authorization. I have disputed the charge multiple times by calling them and not paying for it and they have sent me a past due notice. Their reponses have been inconsistent and devoid... Read more
I have close my one month account I had with the company from December 2020 to January 20 ,2021. all my fees were pay off my balanced to my account was zero. they send me an email on February 10... Read more
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