Supersonic Fibre complaint: refund
Filed 30 May 2022 by Lerato
I had an LTE modem with supersonic and then decided to get fibre for work purposes.
I had the fiber router installed and the LTE router collected by Supersonic.
I sent a cancellation email to them for my LTE but it was not cancelled and I was being debited for the LTE which I had not been using.
I called them every month to follow up on this but no one could actually assist me. I was been told that I would be given a call back for feedback to be given to me as they where investigating but that wouldn’t materialize. They then debited around R5000 from my account which I reversed saying that I owe them. Please give us a break from your terrible services and just let me terminate your services, of which I have to pay R3500 as this falls before 24 months which I was assured is not the case when signing up for fiber
Report
Discussion
0 comments
No comments yet. Been through something similar with Supersonic Fibre? Start the discussion above.
More Supersonic Fibre complaints
View all 58Unable to connect
On the 22nd of December I paid my account and I received a wrong username and password. Username I received…
line speed
My line speed was down from 1gig download 200 mb upload to 200-300 mb download since july 18 2022. Supersonic…
Accounts Billing
Please follow up on suspended account s4204, I have been requesting and calling for the past 4 days to know…