Supersonic Fibre Complaint Sentiment: Neutral

Our sentiment meter has detected that Supersonic Fibre complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Supersonic Fibre, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Supersonic Fibre complaint process

Do you have a dispute or had a bad customer experience with Supersonic Fibre? Submit your Supersonic Fibre complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Supersonic Fibre.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Supersonic Fibre complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Supersonic Fibre?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Supersonic Fibre complaints chart

We have received 7 complaints about Supersonic Fibre over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Supersonic Fibre complaint statistics

Curious about Supersonic Fibre's track record in addressing complaints within the Internet Providers category? Dive into the all-time complaints data right here!

58
Total complaints
58
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 58 ratings

How to contact the customer service of Supersonic Fibre?

Below, you will find the contact information for the complaint department of Supersonic Fibre. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+27-86-178-7377
Contact form:

You can contact the customer service of Supersonic Fibre by calling +27-86-178-7377. If you want to reach out to Supersonic Fibre through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Supersonic Fibre reviews: (58)

Authentic experiences shared by our community for your benefit.

No internet

Complaint from JoKeR on 10 October 2021 about Supersonic Fibre.

We have been fighting for more than a year to get our fiber installed and activated. One night we just got an sms they are cutting out lte as we are live with the fiber.... We aren't live with fiber... Read more

Comments: 0
Rating:

Application for Fibre still not resolved

Complaint from SHAMMAR on 03 October 2021 about Supersonic Fibre.

I'm currently with Supersonic on the FLTE option. Two weeks ago I applied for Fibre. I was asked to upload proof of Address my ID which I don't understand why it is required if I'm already. I tried to... Read more

Comments: 0
Rating:

Worst customer service experience

Complaint from Brooke9205 on 13 September 2021 about Supersonic Fibre.

I have been asking for a statement or an invoice of my payment made in August 2021 as proof to my work place for over a week, I have called, emailed and spoke to a supervisor with no luck. This... Read more

Comments: 0
Rating:

Router

Complaint from A.king on 02 September 2021 about Supersonic Fibre.

Supersonic had vuma install a fibre line in on the 27th August it was active as from the 28th which is all good but I have not yet received my router which was promised to me! I suppose I will... Read more

Comments: 0
Rating:

Bad customer service

Complaint from Nomzy on 26 August 2021 about Supersonic Fibre.

My wifi is capped. Supersonic let it run and I am now sitting at a negative 75 gigs of data, how did that happen? My wifi is capped for a reason. Also their billing is always incorrect. I always receive... Read more

Comments: 0
Rating:

Refund

Complaint from TazzyWazzy on 18 August 2021 about Supersonic Fibre.

I placed an order in June, upfront payment has been cleared, they added the incorrect address and the parcel went to the incorrect address and then returned to Ram, specifically asked ram to deliver to my work address and because... Read more

Comments: 0
Rating:

Empty PromisesBad service

Complaint from ReeandaB on 10 August 2021 about Supersonic Fibre.

Upon ordering my monthly subscription from supersonic, they asked me to make payment first. I received my router and sim two weeks back and eversince i received it I am still unable to use it. The internet light is still... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?