Supersonic Fibre Complaint Sentiment: Neutral

Our sentiment meter has detected that Supersonic Fibre complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Supersonic Fibre, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Supersonic Fibre complaint process

Do you have a dispute or had a bad customer experience with Supersonic Fibre? Submit your Supersonic Fibre complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Supersonic Fibre.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Supersonic Fibre complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Supersonic Fibre?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Supersonic Fibre complaints chart

We have received 7 complaints about Supersonic Fibre over the last 12 months. The graph below shows a monthly breakdown.

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Supersonic Fibre complaint statistics

Curious about Supersonic Fibre's track record in addressing complaints within the Internet Providers category? Dive into the all-time complaints data right here!

58
Total complaints
58
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 58 ratings

How to contact the customer service of Supersonic Fibre?

Below, you will find the contact information for the complaint department of Supersonic Fibre. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+27-86-178-7377
Contact form:

You can contact the customer service of Supersonic Fibre by calling +27-86-178-7377. If you want to reach out to Supersonic Fibre through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Supersonic Fibre reviews: (58)

Authentic experiences shared by our community for your benefit.

disconnection of service

Complaint from SO131813 on 10 August 2021 about Supersonic Fibre.

I have had this service for over a year now and never had a problem however on friday i was in a meeting and suddenly my connection was cut. after hanging on the phone for over 20 minutes i was... Read more

Comments: 0
Rating:

Service still not working

Complaint from Phushubp on 08 August 2021 about Supersonic Fibre.

On the 14th of June I received a call from 1 of Supersonic agent for the installation of Fibre on the 18 a technician by the name of Lebohang was send to do the installation which he did I was... Read more

Comments: 0
Rating:

Connection argument

Complaint from Melbourne on 03 August 2021 about Supersonic Fibre.

I have been calling supersonic agents to help me resolve my query,due to looting I couldn't pay at pnp so I opted for a change of payment method instead of that they canceled my account.i want them to come collect... Read more

Comments: 0
Rating:

Unethical billing

Complaint from Shamrock on 01 August 2021 about Supersonic Fibre.

I have a contract for 50 up and 50 down and in the last 2 weeks my average download speed has been 10mbps. I logged a call and was told a technician needs to address the issue. I followed up... Read more

Comments: 0
Rating:

DELAYED RESPONSE TIME OF LINE ACTIVATION

Complaint from sandrapretorius44 on 27 July 2021 about Supersonic Fibre.

IM ON DAY 13, AND STILL WAITING FOR FEEDBACK OF PROGRESS OF MY INSTALLATION. CALL CENTR AGENTS KEEP CHANIGN AND STATUS MY ORDER REMAINS THE SAME. I HAVE HAD NO AGENT MAKE CONTACT ME WRT DATE AND FIRM UP A... Read more

Comments: 0
Rating:

Release my line

Complaint from Porsh on 23 July 2021 about Supersonic Fibre.

I placed an order with Supersonic, but when they said they're unable to install earlier, I cancelled the order on 22 June so I could contact to another ISP. They still haven't released my line, even though there was no... Read more

Comments: 0
Rating:

Refund and free line

Complaint from Albie on 12 July 2021 about Supersonic Fibre.

I paid subs 1 March waited 2 months no joy Canceled sub no service Waiting for my ref and line to be released Supersonic sucks You wait in queue suddenly you are pushed back... Read more

Comments: 0
Rating:

Shocking Service

Complaint from MattDudley on 06 July 2021 about Supersonic Fibre.

Initially my account was a mess with billing and was cut off twice I have reconned for them the account proving it was up to date and on both occasions they turned it back on again. I thought this was... Read more

Comments: 0
Rating:

Still waiting on my Invoice

Complaint from VirginiaLee on 30 June 2021 about Supersonic Fibre.

Good day, Can someone please send me my invoice. I am trying your 0861 SUPERS(787 377) number for days now and have been waiting on the line for almost two hours at a time just for the call to... Read more

Comments: 0
Rating:

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