While some customers may still be encountering a bad experience, our sentiment meter has detected a -50% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 145 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.
You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.
According to our own database with complaints, some common complaints about Subway include:
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Teresa H. Smith on 09 December 2020 about Subway.
I was in store 10296-0 on Saturday, December 05, 2020 at 2:31 p.m. Served by 3014 Term ID - Trans1A323360. I was appalled that one employee (AA female with long blond and black braids) - who fixed my sandwich... Read more
Complaint from EmmiMadison on 02 December 2020 about Subway.
My favorite sandwich is the chicken bacon ranch. It has been since I was a teen and had my first job as a sandwich artist at my local subway. Tonight my husband decided to get us some dinner from there... Read more
Complaint from M valenzuela on 01 December 2020 about Subway.
ii ask for a chicken sandwich and, she dint put what it wa a good scup , because the two girls were playing around, and when I ask to put a little bit more she dyed, and started laughing ,... Read more
Complaint from WishUponAStar on 30 November 2020 about Subway.
Your restaurant, on Missouri Ave in West Plains, is one of the worst I have ever visited. I ordered a wonderful looking salad on the app. What I received, was a sopping wet monstrosity, that was chopped up fine enough... Read more
Complaint from Stunned Weary Traveler in Alabama on 26 November 2020 about Subway.
Only customer in store at time and asked for two sandwiches. Heavy set black woman said that We are too busy right now. Asked her You I can not order two sandwiches to be made? I am... Read more
Complaint from Ltlme on 24 November 2020 about Subway.
I had a large order I was trying to place online. As soon as I ordered the last sandwich, it said the restaurant wasn't taking online orders pick another restaurant, so when I went to pick another Subway it cleared... Read more
Complaint from Kaneesha on 23 November 2020 about Subway.
I went to subway at 5;30 pm on Saturday November 21st and was in the lobby waiting for assistance for 8 mins. Then the employee gone tell me that they do not except coupons. She stated that they stop taking... Read more
Complaint from Smurphy on 23 November 2020 about Subway.
I just went and ordered a double meat and double cheese cold cut salad. First of all it was the amount of a single meat and single cheese in quantity. He then instead of chopping it up stood there and... Read more
Complaint from Relyna on 22 November 2020 about Subway.
2nd time Sandwich wasn’t toasted Meatball didn’t have mozzarella as I requested Markings on my receipt saying I didn’t want certain items which I did Order wasn’t ready in time Employee was clearly sick No white food paper under subway wrapper so food... Read more
Complaint from bhelms5469@yahoo.com on 22 November 2020 about Subway.
Ordered 3 foot longs, buy 2 get one free. Only received 2. Read more
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