Our sentiment meter has identified a 500% increase in complaints about Sonic Drive-in over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Sonic Drive-in's offerings.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with Sonic Drive-in? Submit your Sonic Drive-in complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 36 complaints about Sonic Drive-in over the last 12 months. The graph below shows a monthly breakdown.
Curious about Sonic Drive-in's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Sonic Drive-in. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Sonic Drive-in by calling 1-866-657-6642. If you want to reach out to Sonic Drive-in through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from GEQ on 27 October 2022 about Sonic Drive-in.
15 out of 26 menu order boards do not work! Ordered from 24 and ordered but it did not give option to pay with credit card. I usually eat here 4 to 5 times a week, but I will now... Read more
Complaint from Your place is dirty on 16 September 2022 about Sonic Drive-in.
I drove into this place with my kids we stay in the car while I order the food, but I notice the parking lot was very Dirty filthy after ten to fifteen minutes a lady came with the food... Read more
Complaint from bnelson on 06 August 2022 about Sonic Drive-in.
I click the button to place my order and one of the rudest people I have ever encounter came on and said yes. I begin to place my order and she kept it that it. I stated no that I... Read more
Complaint from what do you want on 21 July 2022 about Sonic Drive-in.
I had to replace the Chewey fries they did replace that with good fries but they took forever to give us our food and we could not have even 1 refill of tea when we asked Read more
Complaint from JBJ on 03 July 2022 about Sonic Drive-in.
Ordered 2 sandwiches and a fry and drink. Took 45 min to get it. The food was not edible. COLD STALE!!! Read more
Complaint from lmartin46 on 08 June 2022 about Sonic Drive-in.
Tried to order in drive through but only taking cash orders. So I went to a stall and pressed red button to make order. Girl said she couldn’t hear me. So tried to speak louder but no answer. So pressed... Read more
Complaint from CasiL on 30 March 2022 about Sonic Drive-in.
I was there around 3 p.m. on 30 March 2022. I order a hamburger, 2 cheeseburgers, a small strawberry cheesecake shake, 2 small vanilla shakes, a small chocolate shake, tater tots, fries, mozzarella sticks, 4 pretzels, and 2 corndogs.... Read more
Complaint from LRB1 on 23 January 2022 about Sonic Drive-in.
I stopped in to get a Shake on my trip home from work. I pulled up ordered, drove up to the window and a car was there. 30 seconds later an employee came out and took my order which I... Read more
Complaint from What happened to customer service on 28 July 2021 about Sonic Drive-in.
I ordered 3 items. The first 2 were showing on my screen, the last one which was a frozen strawberry lemonade was not on the screen. I asked for ation that it was on the order because it was not... Read more
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