Sonic Drive-In complaint: 2 $10 Sonic Gift Cards denied at Sonic drive thru

After calling to verify the validity of 2 gift cards as having $10 on each card totally $20 I took a friend for lunch and ordered 2 single burger combos that came to just under $21. After handing the cards to the attendant she ran the cards thru and informed me that they did not have a balance?

I suggested she use the card numbers instead of sliding the strip having verified the money was on the cars and that did not work either. After which the employee began to relay over and over that it wasn’t their problem that the cards were denied even after paying cash for the order!

That was late September all documented and complained to corporate. The response received is why do I need a refund with the money available on the cards? Seriously that is the response my complaint letter got as of the day of this post. I will keep you updated as to resolution.
Sincerely
Lance A.