Order Was Wrong
Complaint from mrlnbenentt1 on 14 April 2024 about Sonic Drive-in.
I went through drive thru ordered 2 of number 3 combo plain, but got mayo, tomatoes, and let. Then the burger is suppose to be double, but I only got single Read more
Sonic Drive-in complaints
Sonic Drive-in Complaint Sentiment: Negative
Our sentiment meter has identified a 500% increase in complaints about Sonic Drive-in over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Sonic Drive-in's offerings.
Sentiment data last updated on April 24, 2024
Sonic Drive-in complaint process
Do you have a dispute or had a bad customer experience with Sonic Drive-in? Submit your Sonic Drive-in complaint through our platform to support its escalation, prompting their customer service to resolve it.
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How to file a complaint about Sonic Drive-in?
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Sonic Drive-in complaints chart
We have received 38 complaints about Sonic Drive-in over the last 12 months. The graph below shows a monthly breakdown.
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Sonic Drive-in complaint statistics
Curious about Sonic Drive-in's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
49
Total complaints
49
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
49 ratings
How to contact the customer service of Sonic Drive-in?
Below, you will find the contact information for the complaint department of Sonic Drive-in. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-657-6642
Contact form:
You can contact the customer service of Sonic Drive-in by calling 1-866-657-6642. If you want to reach out to Sonic Drive-in through their own website, you can use their contact form.
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Sonic Drive-in reviews: (49)
Authentic experiences shared by our community for your benefit.
Food order messed up
Complaint from Angela Turner on 12 April 2024 about Sonic Drive-in.
I ordered a number 1, add bacon for $1.00. Tater tots with strawberry cherry limeade to drink. I also purchased a hot fudge sundae. I ask for light hot fudge sauce. Paid for my order with a card, when the... Read more
Strawberry cheesecake shake was very very bitter and salty. Undrinkable
Complaint from Daisy-E on 06 April 2024 about Sonic Drive-in.
My strawberry cheesecake was undrinkable. First drink was terrible. Was like all the flavoring was at the bottom? Tried to stir it but didn't help at all. Was very bitter and salty like a bad chemical taste. I couldn't drink... Read more
Lack of Ingredients
Complaint from dragonartist2011 on 24 February 2024 about Sonic Drive-in.
This is not the first time I have complained about this. The first time it was for Sonic in St. Francisville, Louisiana. This time it is in Baton Rouge, Louisiana. I, Twana Glover, went to Sonic at 12121 Hooper Rd,... Read more
Wrong order
Complaint from Dadiktator on 29 January 2024 about Sonic Drive-in.
I ordered a number 12 super sonic jalapeno cheese burger with bacon I received a jr cheese burger in my meal with jalapenos on it Read more
Gave wrong order
Complaint from Aninie on 24 January 2024 about Sonic Drive-in.
A friend and I are working in Prewitt NM so we currently live in Grants NM we work Mon-Sat from 6:30am to 5:00pm in the solar panels so you can imagine how tired we get out of work. Today as... Read more
Facilities Not In Working Order
Complaint from George Money on 24 January 2024 about Sonic Drive-in.
Still Being Told The Restrooms Are Still Out Of Order For Over A week. Read more
Very disrespectful
Complaint from Martine on 17 January 2024 about Sonic Drive-in.
Me and my sister want some food today so we decided to go to sonic on Milgen rd and we ordered from the drive through a 1 and a sonic burger with bacon so we noticed that the young guy... Read more
What did you serve me!?
Complaint from Jeanluv1021 on 07 January 2024 about Sonic Drive-in.
I ordered a breakfast burrito 🌯 and asked for a hamburger patty instead of bacon or sausage I asked about it at the window to be sure about the type if meat that needed to be... Read more
Food
Complaint from cquewea on 02 January 2024 about Sonic Drive-in.
It took a long time for my food to arrive and when it finally came it wasn't good . I ordered a quarter pound double cheeseburger, fries and a strawberry limeade . The food was cold not fresh at... Read more
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