While Sonic Drive-In offers a wide array of fast-food options, complaint data from our community has flagged several recurring issues with their service and food. Common complaints include frequent order inaccuracies, unprofessional and rude staff behavior, and long wait times. Customers also report problems with the facilities, such as broken order boards and a lack of drink carriers.
To avoid these issues, we strongly advise customers to double-check their orders before leaving the drive-thru and to document any discrepancies immediately with photos or videos. If you encounter any problems, contact customer service promptly and keep a record of all interactions. Sharing feedback directly with the management can also lead to improvements in service.
Do you have a dispute or had a bad customer experience with Sonic Drive-in? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Sonic Drive-in.
Our sentiment meter has identified a 100% increase in complaints about Sonic Drive-in over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Sonic Drive-in's offerings.
Sentiment data last updated on November 1, 2025
We have received 3 complaints about Sonic Drive-in over the last 12 months. The graph below shows a monthly breakdown.
Curious about Sonic Drive-in's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Sonic Drive-in. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Sonic Drive-in by calling 1-866-657-6642. If you want to reach out to Sonic Drive-in through their own website, you can use their contact form.
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Helpful experiences shared by verified Sonic Drive-in customers. Search, discuss and connect with other people in our community.
Complaint from Dinah on 19 October 2025 about Sonic Drive-in.
The carhop was Brooklyn, she was very a rude carhop that don’t need to be dealing with any customers. This was Sunday evening around 3:00 pm when we placed an order. The person taking our order was not friendly never... Read more
Complaint from Sugarbear88 on 30 May 2025 about Sonic Drive-in.
I ordered online but my order never made it to the store. After waiting an hour I still never received my order. Read more
Complaint from Stephanie estes on 21 January 2025 about Sonic Drive-in.
We order our food at 10:15 at 3115 waterlevel Hwy in Cleveland tn and we are the only car here. My husband tried pushing the red button and they would just shut it off and wouldn’t answer us. It’s now... Read more
Complaint from Tammys on 23 October 2024 about Sonic Drive-in.
This unknown ladie is slandering my name in the streets so bad saying that I have HIV and it's not true at all k 👍 and if this suitaion thoe honestly isn't tooking care of soon chargers will be brought... Read more
Complaint from NanaStenger on 28 June 2024 about Sonic Drive-in.
I was at Sonic today and it was filthy outside. Trash was overflowing and trash on the parking lot. Service was not good. I was shock how it was so filthy. I have been at the... Read more
Complaint from Mdp on 19 June 2024 about Sonic Drive-in.
I stop at store4867 on 49 in Hattiesburg, MS, today and the service wasn’t good like it always be. I order Bacon breakfast burrito combo. My eggs was burn around the edges, barely had bacon on burrito, and my fries... Read more
Complaint from Leeeoooo21 on 18 May 2024 about Sonic Drive-in.
I was getting food today and I noticed the owner/ manger berating his teenage female workers about there looks making fun of there glasses and appearance things that shouldn’t matter I’ve heard people say that he acts weird to his... Read more
Complaint from mrlnbenentt1 on 14 April 2024 about Sonic Drive-in.
I went through drive thru ordered 2 of number 3 combo plain, but got mayo, tomatoes, and let. Then the burger is suppose to be double, but I only got single Read more
Complaint from Angela Turner on 12 April 2024 about Sonic Drive-in.
I ordered a number 1, add bacon for $1.00. Tater tots with strawberry cherry limeade to drink. I also purchased a hot fudge sundae. I ask for light hot fudge sauce. Paid for my order with a card, when the... Read more
Complaint from Daisy-E on 06 April 2024 about Sonic Drive-in.
My strawberry cheesecake was undrinkable. First drink was terrible. Was like all the flavoring was at the bottom? Tried to stir it but didn't help at all. Was very bitter and salty like a bad chemical taste. I couldn't drink... Read more
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