Sonic Drive-In complaint: 85 days counting waiting for double charge refund

May 16 I placed a mobile order. After waiting with no recognition that we were there wanting to pick up dinner, I looked at the ap couldn’t see anything about having placed an order so I thought it didn’t go through so hit order. And waited awhile again. A young lady came out said it looked like I had placed a duplicate order. I said oh no! No one even said hi on the speaker or brought our food so it looked like the order didn’t go through the discount wasn’t applied so was wondering what was going on. What do I do? She said we just don’t fill the 2nd one it will be refunded. I said ok, thank you!

Got my original order finally left assuming I’d be refunded for the accidental 2nd order. After some time w no refund or emails, I called (wish I had more details on the call-didn’t know your customer service would be this lacking.) I was told it would be expedited.

I have emailed this exact form before, I filled out a customer satisfaction survey nothing more nothing.
Called Sonic for the 3rd time July 17th spoke w Carl I was told the 3rd time it would be escalated yet again because he could see how many times I’ve had to inquire about getting my money back. He said give 24-48 business hours I’d receive an email or call from management and 7-10 days for my refund, yet again. He said the delay is because I had to file a claim on a previous visit due to the poor service congealed food I received.

No idea what 1 has to do with the other. Every visit to Sonic in Tuscaloosa was bad but only filed for being served food that sat for close to half an hour (1st time) having to contact you now 6 times if the survey is counted for an accidental charge.

I made a mistake because your ap sucks service sucks. This is beyond ridiculous to have waited 85 days to receive a refund for an accidental charge that should’ve be refunded immediately.

The May 16 call I was given ticket 230516-001452

At this point for your company’s poor customer service refusal to return my $18.32 as should’ve back in May, I should receive interest for holding my money for 3 months.
Thank you!