While some customers may still be encountering a bad experience, our sentiment meter has detected a -43% decline in complaints about Popeyes over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Popeyes? Submit your Popeyes complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 33 complaints about Popeyes over the last 12 months. The graph below shows a monthly breakdown.
Curious about Popeyes's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Popeyes. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Popeyes by calling 1-877-767-3937. If you want to reach out to Popeyes through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from dl on 25 July 2021 about Popeyes.
We ordered 5 thighs and the breading was better than the chicken. It looked like parakeet thighs. We got home and found 2 tiny breasts instead of thighs. It is getting pretty bad when they don't put in what was... Read more
Complaint from BJ on 24 July 2021 about Popeyes.
72121 Arrived to place order through the drive through and workers were very rude and unprofessional, but I was not surprised, because this was not the first time, that they have been rude, toward customers. After sitting in the... Read more
Complaint from Disappointed in Lynchburg on 29 June 2021 about Popeyes.
Went to Popeye's on Sat. 62621 at appx, 10:25 pm to go thru the drive-thru. An employee was sitting outside and informed me that the restaurant was no longer taking orders. When I stated they didn't close until 11:00... Read more
Complaint from Roseaw on 25 June 2021 about Popeyes.
I have gone to this Popeyes on several occassions. The service always is way below par. On June 23 I was at the location inside with 5 to 6 other customers at 2:17PM. Several things I noticed and I will... Read more
Complaint from tomt on 10 June 2021 about Popeyes.
I went to this Popeyes shortly after 7:00 p.m. on 692021and ordered an original chicken sandwich and strips for my daughter. It was all I had time to eat yesterday and the sandwich tasted great and was moist. (possibly too... Read more
Complaint from Bambilove on 09 June 2021 about Popeyes.
Ordered through Grub Hub and the food was cold and dry. looked as if it was cooked the day before. Just wondering why the food is worse when you have it ordered for delivery or when you go through the... Read more
Complaint from Monte on 07 June 2021 about Popeyes.
A senior ordered 80 pieces for a funeral service on Wednesday June 2, 2021 for early pickup. The chicken was hard and dry indicating that it was not prepared the day received and had set all night. The chicken... Read more
Complaint from NormRedShow on 29 May 2021 about Popeyes.
@ about 9:35 pm May 28th i was the 3rd car in the drive thru when i heard someone on the intercom state that they were closed.....I looked to realize that it was not 10pm yet and also realized that... Read more
at 2:45 PM 5-16-2021 five customers were left standing for over 15 minutes with no counter help around. The store was empty except for the person filling orders for the drive up window. It seems that even the manager on... Read more
Complaint from shoarde on 08 May 2021 about Popeyes.
I ordered my food online and paid for it with the option to come in and pick up my order but the door was locked and l had to sit in drive thru to be able to pick up my... Read more
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