Most Common Popeyes Complaints and Tips

While Popeyes is famed for its distinctively seasoned chicken and Southern-inspired menu, complaint data from our community has flagged several recurring issues with their service and food quality. Common complaints include rude or unhelpful employees, long wait times, incorrect or incomplete orders, and poor quality or cold food. Customers also report issues with unresponsive management and difficulties with using special offers or the app.

To avoid these problems, we recommend checking your order thoroughly before leaving the restaurant and providing clear instructions when ordering. If you encounter any issues, promptly addressing them with management or contacting customer service right away can help resolve matters quickly. Additionally, consider calling ahead for larger orders to reduce wait times.

How and why file a complaint about Popeyes?

Do you have a dispute or had a bad customer experience with Popeyes? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Popeyes.

Popeyes Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Popeyes over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on June 24, 2024

Popeyes complaints chart

We have received 31 complaints about Popeyes over the last 12 months. The graph below shows a monthly breakdown.

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Media uploaded by our community

Popeyes complaint: 1st Official Complaint, Neighborhood Pricing Discrimination
Popeyes complaint: Defective foof
Popeyes complaint: Not giving pay
Popeyes complaint: very rude and disrespectful ….
Popeyes complaint: Bloody Chicken!
Popeyes complaint: I was fired because I asked the gm of popeyes on york street to check the camera cause my artwork was stolen
Popeyes complaint: Rude Employee
Popeyes complaint: Price gouging and insufficient sizing
Popeyes complaint: MAJOR FOOD FAILURE
Popeyes complaint: Reporting Manager this Day 05-13-2023 at 800pm
Popeyes complaint: Under cooked chicken
Popeyes complaint: FOOD WASN'T FRESH
Popeyes complaint: Poor Quality Chicken
Popeyes complaint: Sandwich Order incorrect and Survey option does not work
Popeyes complaint: ONLINEPICK UP
Popeyes complaint: Ordered on line
Popeyes complaint: Employee refused to let me complete an offer purchase.
Popeyes complaint: Long wait
Popeyes complaint: No receipt printed
Popeyes complaint: Wrong item given 3rd time
Popeyes complaint: small cup of beans and rice
Popeyes complaint: Promised gift card but never got it
Popeyes complaint: Rude Workerwrong order of food
Popeyes complaint: 12 piece chicken meal was burnt and smelled bad
Popeyes complaint: Forgetting Side Items
Popeyes complaint: Missing items

Popeyes complaint statistics

Curious about Popeyes's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

204
Total complaints
204
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 204 ratings

How to contact the customer service of Popeyes?

Below, you will find the contact information for the complaint department of Popeyes. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-767-3937
Contact form:

You can contact the customer service of Popeyes by calling 1-877-767-3937. If you want to reach out to Popeyes through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about Popeyes: (204)

Helpful experiences shared by verified Popeyes customers. Search, discuss and connect with other people in our community.

1st Official Complaint, Neighborhood Pricing Discrimination

Complaint from RaciallyPriced on 15 June 2024 about Popeyes.

After a owner change pricing went up approximately 20.5%. Example: 06/12/2024, at store 2906,(a predominantly Brown American area), I bought a 2pc combo, med drink, apple pie, it cost $11.01 06/13/2024, at store 2393 (a predominantly Black American area), I bought... Read more

Comments: 0
Rating:

Very Rude Employee and didn’t get have my order

Complaint from Nasty Workers on 19 May 2024 about Popeyes.

I went in at 12:10pm and ordered 2 dinners and and extra side, I paid 21.92 for both meals, the lady was extremely rude the whole time, seems she was like that before I arrived there, her attitude showed very... Read more

Comments: 0
Rating:

You need to do better to deserve my service and money

Complaint from BGordon on 26 April 2024 about Popeyes.

My family goes to Popeyes frequently during the week at another location, but was driving by the one on 2560 Iowa Street, Lawrence Kansas and decided to go through the drive thru. They open at 10:30 and we placed our... Read more

Comments: 0
Rating:

Bad experience

Complaint from jpfitz5011 on 11 April 2024 about Popeyes.

Employees were talking to friends in the parking lot instead of working. Store was empty except for an occasional customer. An employee had 2 kids unsupervised in the dining room. Both were playing on the tables and chairs... Read more

Comments: 0
Rating:

Extensive wait and wrong order

Complaint from Kquade on 28 March 2024 about Popeyes.

On 3/24/24 we were in line for 25 minutes before getting to order - the drive thru was configured in a way that you cannot get out of line. 3 piece white meat meals were ordered. We received... Read more

Comments: 0
Rating:

short changed

Complaint from hillspriggs on 24 March 2024 about Popeyes.

I gave the cashier $40.20 the bill was $21.19, I received $9.01 in change. I asked for my correct change and she insisted that I gave her $30. I only had 2 twenties in my wallet. I... Read more

Comments: 0
Rating:

Rude employee

Complaint from Popeyes Rude Manager on 24 March 2024 about Popeyes.

We never eat at Popeyes in Calhoun because their food is so spicy and their parking lot is always empty. I know why it is always empty. The young man who called himself the manager with 3 young... Read more

Comments: 0
Rating:

Manager wouldn’t help!!

Complaint from reinventyourselfstaffing@gmail.com on 21 March 2024 about Popeyes.

I pulled up through the drive through window and asked the person at the window her name was Tracy she claimed to be the manager. I asked her to help me with the app cause I was trying to use... Read more

Comments: 0
Rating:

35 min wait for my chicken

Complaint from Daphne clark on 18 March 2024 about Popeyes.

We ordered chicken at 1pm we were ask to pull over in your parking lot after we paid for our order. We watch people in line after us paying and receiving their order a car pulled on side of us... Read more

Comments: 0
Rating:

Defective foof

Complaint from teunte on 26 February 2024 about Popeyes.

I made an order through uber eats on Monday 2/19/2024 for a 4 piece combo at Popeyes Louisiana Kitchen 2828 N Military Trl, West Palm Beach, FL 33409. I only ate a wing from it, then realized there was a... Read more

Comments: 0
Rating:

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