Popeyes Complaint Sentiment: Negative

Our sentiment meter has identified a 167% increase in complaints about Popeyes over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Popeyes's offerings.

Sentiment data last updated on March 28, 2024

Popeyes complaint process

Do you have a dispute or had a bad customer experience with Popeyes? Submit your Popeyes complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Popeyes.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Popeyes complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Popeyes?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Popeyes complaints chart

We have received 30 complaints about Popeyes over the last 12 months. The graph below shows a monthly breakdown.

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Popeyes complaint statistics

Curious about Popeyes's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

199
Total complaints
199
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 200 ratings

How to contact the customer service of Popeyes?

Below, you will find the contact information for the complaint department of Popeyes. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-767-3937
Contact form:

You can contact the customer service of Popeyes by calling 1-877-767-3937. If you want to reach out to Popeyes through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Popeyes reviews: (199)

Authentic experiences shared by our community for your benefit.

Burned tasting chicken

Complaint from Pinon on 06 September 2023 about Popeyes.

We got two meals the 3 piece chicken meal had a burnt smell n taste to it Yet the chicken was not burnt I know this place is new but..... it was very dis-appointing. This is constructive criticism. We are not seeking... Read more

Comments: 0
Rating:

Run don’t walk AWAY!

Complaint from Belle on 05 September 2023 about Popeyes.

Went in first a male and female employee arguing about another employee name. The only white person working there who was on her break got up and took our order, than two other people with Popeyes shirts came in stood... Read more

Comments: 0
Rating:

General manager

Complaint from Lachula on 24 August 2023 about Popeyes.

Cheryl the general manager talks to the stuff she is very disrespectful cursing at everybody all the time even when there is people in the store buying stuff in drive-through, she use a lot of profanity something needs to be... Read more

Comments: 0
Rating:

Dining Room not open during normal business hours

Complaint from bresha on 12 August 2023 about Popeyes.

Popeyes dining room is open at this time but they have the doors locked forcing customers to only use the drive thru. I’m pregnant, parked, got out of my car, went to the door, it was locked, and no one... Read more

Comments: 0
Rating:

Rude Employee

Complaint from 60215 on 10 August 2023 about Popeyes.

On, August 10, 2023, I arrived at the Clinton, MD drive through and placed my order. After my order was placed I drove to the window to pay. My order total came to $12.90. I payed the entire amount... Read more

Comments: 0
Rating:

Supervisor harassment and wrongful termination

Complaint from Humanin Nature @25 on 27 June 2023 about Popeyes.

She called me her only employee from last year that she had left mental crazy after a intoxicated lady complained about me wrongfully . I checked the food without touching it and told what we had . She came 5... Read more

Comments: 0
Rating:

Price gouging and insufficient sizing

Complaint from Caymankind on 23 June 2023 about Popeyes.

Serving kids meal cups for a regular size meal with force you to be upgraded to a regular size cup with Serv as a medium , Selling sandwich, fries, and drinks separately’ Read more

Comments: 0
Rating:

MAJOR FOOD FAILURE

Complaint from DISCUSTED CUSTOMER on 21 June 2023 about Popeyes.

i only put a one star for the mac n cheese and thats it.... This is the worse sandwich my partner and I have ever had.. Talk about freezer burn, gritty and veiny .. discusting.. One bite and in the... Read more

Comments: 0
Rating:

No Code of ethics, and racist behavior of the manager.

Complaint from Nihal on 22 May 2023 about Popeyes.

Today, 05/20/2023, at 11;00 am I went to Popeyes, located at 624 Conduit Blvd. Brooklyn, NY 11208, to apply for a job. I asked the cashier if the manager is available. She answered positively and asked me the reason to... Read more

Comments: 0
Rating:

Reporting Manager this Day 05-13-2023 at 800pm

Complaint from omyone on 14 May 2023 about Popeyes.

I placed an online order, and I was picking up. Parked my car, and I try to go inside. The Lady Manager was out giving an order to someone, first thing she said was. Sir, you can't go inside... i... Read more

Comments: 0
Rating:

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