Lost my storage over activation time
Complaint from Longfamily5150 on 16 July 2022 about Netspend.
Lost slot of money in valuables some non replaceable feel like I need to be compensated Read more
Netspend complaints
Netspend Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netspend over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Netspend complaint process
Do you have a dispute or had a bad customer experience with Netspend? Submit your Netspend complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netspend.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netspend complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netspend?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netspend complaints chart
We have received 16 complaints about Netspend over the last 12 months. The graph below shows a monthly breakdown.
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Netspend complaint statistics
Curious about Netspend's track record in addressing complaints within the Financial Services category? Dive into the all-time complaints data right here!
54
Total complaints
54
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
54 ratings
How to contact the customer service of Netspend?
Below, you will find the contact information for the complaint department of Netspend. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-387-7363
Webcare email:
customerservice@netspend.com
Contact form:
You can contact the customer service of Netspend by calling 1-866-387-7363. For Netspend support through email, send your inquiry to customerservice@netspend.com. If you want to reach out to Netspend through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netspend reviews: (54)
Authentic experiences shared by our community for your benefit.
200.00 stolen
Complaint from dianevern3131@gmail.com on 30 June 2022 about Netspend.
On 3322 I purchasedca Netspend card from Family Dollar Store. I placedc200.00 on the card for a utility bill. 0n 3822 ,I attempted to register the card and I couldn't, because Netspend said the card had already been registered... Read more
overdraft not removed
Complaint from yesyesdenn74@yahoo.com on 22 June 2022 about Netspend.
I withdrew 100 dollars and was charged for a overdraft I put the 100 dollars back in my account 5 hours later they would not remove the 20 dollar overdraft fee Read more
inadequate refund
Complaint from Chays on 09 June 2022 about Netspend.
I bought my first Netspend card from the groceries store. The person I bought that card for disappeared on me and I held on to the card hoping this person would return. They never did however and so I thought... Read more
Card stolen and account compromised and tooken over
Complaint from alex1031jhonson@gmail.com on 25 March 2022 about Netspend.
I called NetSpend to find out where was my refund and that's when they told me that I had a balance of $2,262 however it shows that there was a deposit for $9,000 made to my account so they told... Read more
they kept my money
Complaint from dcmagic on 22 March 2022 about Netspend.
After there was 833.00 of un-authorized charges to my amazon account I filed a complaint with netspend. Two weeks later amazon sent all the money back to my netspend account. Netspend by this time had closed my account. There were... Read more
My Stimulus payment
Complaint from kellwife912 on 22 March 2022 about Netspend.
I transferred my stimulus over to my account which is with NetSpend and everything went smoothly.That night I went to get cash off my card and I kept getting declined. So that next morning I called and found out... Read more
Feb. 27,2022
Complaint from VT380 on 02 March 2022 about Netspend.
I called Netspend to question two transactions and during our conversation the lady told me all they could do is cancel my card. I ask her multiple times not to do that, because I am on medication, that is due... Read more
activate new card
Complaint from ruthieeh13 on 16 January 2022 about Netspend.
i cant activate a new card that i purchased from Kroger for $30.00. Was told by the supervisor that i needed to be the card holder. I explained that iam the card holder i just purchased the card. She tells... Read more
illegal cancellation of Prepaid Checks
Complaint from Mae Har on 05 January 2022 about Netspend.
This bank is horrible. Netspend offers a prepaid check service to it's customer's. I had written 2 checks, one for my rent, and the other check to finish paying for my phone. Both of these checks were written... Read more
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