Didn't book return flight
Complaint from dagoule on 09 April 2022 about JustFly.
Booked round trip ticket to Phoenix and JustFly sent the receipt but didn't actually book the return flight force a full price return purchase. Read more
JustFly complaints
JustFly Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about JustFly over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
JustFly complaint process
Do you have a dispute or had a bad customer experience with JustFly? Submit your JustFly complaint through our platform to support its escalation, prompting their customer service to resolve it.
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JustFly complaints chart
We have received 27 complaints about JustFly over the last 12 months. The graph below shows a monthly breakdown.
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JustFly complaint statistics
Curious about JustFly's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
65
Total complaints
65
Open Complaints
0
Complaints pending
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Complaints resolved
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65 ratings
JustFly reviews: (65)
Authentic experiences shared by our community for your benefit.
No refund on full refund ticket
Complaint from Fmiralles11 on 18 March 2022 about JustFly.
I booked ticket through just fly. They airline copa changed the time of the flight from 4am to 12am. I went to bed at 9am. I spoke to a rep at justfly but we clashed and got very snarky. Told... Read more
I made a reservation for a Fiji flight from LA to Sydney. This reservation was made in January 2021. Due to covid, the airline canceled it. In early August 2021, exactly 29 weeks and 6 days ago, I received an... Read more
Non-notification of a flight cancellation
Complaint from mbaransk on 23 February 2022 about JustFly.
Roundtrip bookings from Charlotte, NC, to Winnipeg, Canada, were made with JustFly in November 2021. No problems with the flight to Winnipeg on Feb. 11, 2022. The return flight on Feb. 18 was supposed to go from Winnipeg... Read more
Cancellation due to COVID
Complaint from Deb Baker on 11 February 2022 about JustFly.
Had to cancel flight from Boston to Bologna on 492020 due to COVID 172-805-691. Justfly said they would refund money. Even took another $60 to make transaction. Been nearly 2 years and still waiting. There is... Read more
Ticket cancelation Refund
Complaint from olarewaju on 25 January 2022 about JustFly.
My names is Olarewaju Ajimafowoku, I booked ticket flight from Atlanta to lagos in December 2020 with ticket no: 2357592395924 and justfly ation number: 189-399-752 The trip was canceled due to health issues (I tested positive to covid-19). All relevant... Read more
Customer service would not help change flights, left us stranded.
Complaint from macdoal on 22 December 2021 about JustFly.
Booked flights to London flying back from Prague. Due to COVID we were not allowed to travel to Prague so needed to change return flight Tried to call for help , on the phone to Just Fly for 2 hours then... Read more
Cancellation fee and refund
Complaint from Ann Chanaka on 17 October 2021 about JustFly.
I had book my fly to Boston and it an issues with Covid I have to cancel my flight. Justly charge me 35 $ fee which is the Airline not charging during Covid then they said if I book a... Read more
I’ve been waiting nearly a year for my refund during this time I closed bank accounts to where my refund was going back to. Justfly won’t accept my new credit card information how no way of retrieving my old... Read more
Flight not booked
Complaint from andtoi@yahoo.com on 04 October 2021 about JustFly.
Due to COVID my flight last year was canceled and I received a credit from the airline. I had to rebook the flight by Apr. 28, 2021 and complete the flight by Dec. 31, 2021. Trying to rebook the flight... Read more
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