JustFly Complaint Sentiment: Neutral

Our sentiment meter has detected that JustFly complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with JustFly, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

JustFly complaint process

Do you have a dispute or had a bad customer experience with JustFly? Submit your JustFly complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of JustFly.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional JustFly complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about JustFly?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

JustFly complaints chart

We have received 29 complaints about JustFly over the last 12 months. The graph below shows a monthly breakdown.

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JustFly complaint statistics

Curious about JustFly's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

65
Total complaints
65
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 65 ratings

JustFly reviews: (65)

Authentic experiences shared by our community for your benefit.

Wrong ticket info on ation- Want my refund

Complaint from bbrandnew on 04 March 2024 about JustFly.

Booked a ticket on 2/15/24, justfly's email ation had all the wrong information. Wrong airport, wrong department, wrong time. Called them back, on hold for over an hour, then another hour to be told I needed to contact the airlines... Read more

Comments: 0
Rating:

A totally scam

Complaint from Keep it private on 25 January 2024 about JustFly.

I have booked a flight of them worth 1$1600. Tried to cancel on their site, but it won’t let me. You have to call them then pay $200 in order to cancel your flight. Way Ridiculous! Also contacting their... Read more

Comments: 0
Rating:

Poor response

Complaint from SDM on 13 January 2024 about JustFly.

The worst customer service. Very difficult to get ANY response. The 1-800 sends you to their chat. The chat makes you wait HOURS between responses Read more

Comments: 0
Rating:

Wanda alexander

Complaint from Wandaalexander739@gmail.com on 21 December 2023 about JustFly.

I paid over $1000 for my fly to fortlauderda from Rochester I call the day before leaving about my ticket was told I needed to paid an extra $300 dollars that the reason the ticket was never issue and... Read more

Comments: 0
Rating:

Scammed booking- wrong checked baggage allowance

Complaint from S@A on 19 December 2023 about JustFly.

I booked round trip from Pensacola to Islamabad via just fly. At booking there 2 checked bags each of 23 kg. When I received my e-ticket there was only checked bag allowed . Contacting just fly customer services was... Read more

Comments: 0
Rating:

Not get my refund

Complaint from vij on 30 November 2023 about JustFly.

My Frontier airline flight was canceled so I cancel my trip. I paid $715.96 to justfly.com My Booking 227547101. Frontier airline give all four flights refund to justfly. But justfly refund me only $380.76. I still need $335.20 refund. It's scam,... Read more

Comments: 0
Rating:

Ticket compensation

Complaint from Pk k on 19 November 2023 about JustFly.

I booked a ticket with justfly last year but due to immigration issues could not travel. So I cancelled my ticket. They gave me credit so that i can use it towards the next travel with the same airline. So... Read more

Comments: 0
Rating:

Flight changed

Complaint from Unhappycustomer38 on 18 September 2023 about JustFly.

I purchased a flight for my daughter from Atlanta to Daytona beach, with a return flight from Daytona to Atlanta. The return flight was for 3:28pm. Apparently this was changed to 6am. I have spoken to people... Read more

Comments: 0
Rating:

Scam

Complaint from Christley1981 on 06 September 2023 about JustFly.

my wife bought a ticket on justfly departing from Cap Haitien to Port-au-Prince, from Port-au-Prince to Santo Domingo and from Santo Domingo to Miami Florida for 2 people, the first and second flight was provided by Sunrise Airways and the... Read more

Comments: 0
Rating:

Fraud advertisement

Complaint from Henrybog on 05 September 2023 about JustFly.

On JUSTFLY flights selection page flight is marked as economy but traded to you as basic economy and only after flight is booked you have to guess that you bought wrong ticket. But in order to cancel it you have to... Read more

Comments: 0
Rating:

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