While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about JustFly over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 27 complaints about JustFly over the last 12 months. The graph below shows a monthly breakdown.
Curious about JustFly's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from asutha@hotmail.com on 25 July 2022 about JustFly.
I booked a round trip travel with justfly.com from Dulles, DC, USA to Colombo, Sri Lanka. Departure Airline ation: Thank you for trusting us with your travel and adventure plans! We hope you enjoyed your trip and look forward to getting you... Read more
We were scheduled to fly from San Diego to Tallinn Estonia on July 6th but are flight from Salt Lake to Amsterdam got changed from leaving at 2:30 to 7:30 which would caused us to miss our connection and there... Read more
Complaint from Deborah 1221 on 19 July 2022 about JustFly.
Justfly received $476.38 from my credit card and won’t refund or provide a credit towards another flight Read more
Complaint from katrowe on 03 July 2022 about JustFly.
We purchased 2 tickets to Ireland in April for our son and daughter-in-law and she ended up with covid and could not travel. We spoke to justly and they said it would take 6-7 weeks for refund and it... Read more
Complaint from LibraDragon52 on 18 June 2022 about JustFly.
In 2019 I purchased 2 tickets to the UK for dates in 2020 well as we all know all travel was stopped due to covid I was given a credit and told I had to use the credit by September... Read more
Complaint from frustrated_in_seattle on 11 May 2022 about JustFly.
I purchased a round trip WestJet ticket for travel from Seattle to Toronto through Justfly. Within a couple weeks or so, WestJet changed the schedule from a 2 hour layover in Calgary to a 14 hour layover and was... Read more
Complaint from lunapearl5787@gmail.com on 09 May 2022 about JustFly.
During March of 2020 my wife and I had made reservation for travel to Cozmel that was canceled due to COVID-19. We received notification that our flights were cancel while being sent a e-mail that we had the ability to... Read more
Complaint from lynnlugo on 18 April 2022 about JustFly.
My trip to South Africa was cancelled because of COVID 19 and I was told hat after paying a penalty ($75 per person), I could use my travel credit on other future flights (Sep. 2021). In early March '22 I... Read more
Complaint from JUSTFLY on 15 April 2022 about JustFly.
booking flights YYC to YYT for may29th canceled and there is no refund cost me 600$ Read more
Complaint from Kamal G on 12 April 2022 about JustFly.
My name is Kamal Gopalakrishnan. I booked a ticket for the date 24th June 2020. Because of COVID restrictions, I couldn’t travel and requested for the refund. My refund request was approved and didn’t get money back. It’s almost 1... Read more
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