JustFly complaint?

Do you have a dispute or a bad customer experience with JustFly? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 66 JustFly complaints we received.

There is no phone number or email for JustFly in our data. The official route is your booking itself: log in on the JustFly website or app with your booking reference, where changes, cancellations and refund requests are submitted, and use the customer service contact details in your confirmation email. Have the booking reference, the airline's own confirmation code and the names on the ticket ready, and note the date and the agent's name for every contact.

Be careful with customer service numbers that show up in search results for JustFly: some belong to third parties posing as the agency. Use only the details in your confirmation email or on the official website.

Fare charged and the ticket never confirmed? Start your complaint here: we help you write an effective complaint fast, drawing on thousands of complaint letters that actually worked.

It depends on who cancelled. If the airline cancelled your flight, you are generally entitled to your money back for the unused ticket, but because you booked through an agency the refund is processed by the airline and passed on by JustFly, which can take a long time; request it in writing through your booking and keep the airline's cancellation notice. If you cancelled, the airline's fare rules decide what comes back (often nothing on the cheapest fares, or a credit for future travel), and agencies like JustFly typically add their own service fee on top, so expect less than the ticket price. If a refund is confirmed but never arrives, or the fee charged does not match the airline's rules, lay out the dates, the amounts and the booking reference in your complaint here and we push it out through emails, across social media and on paper.

Check the e-ticket the moment it arrives: names exactly as in the passport, dates, times, airports and the number of passengers. Then compare it with the screenshots of what you selected and with the amount you were charged, because mismatches between the booking page and the final ticket are a recurring theme here. Contact JustFly right away in writing with both side by side; a correction made within hours is far easier than one made weeks later, and airlines treat name corrections and date changes very differently.

If JustFly says the error is yours and wants a fee to fix it, ask for the booking page you saw to be reviewed and keep your evidence. Put both screenshots and the ticket in your complaint here, and we open a case with you, then keep advising on what to send next and when to push again while the fee is in dispute.

So far consumers reported 66 complaints about JustFly here, with an average rating of 1.0 out of 5. The most common themes: unexpected cancellation charges, tickets with the wrong details, refunds that are nearly impossible to get, customer service that does not respond, and advertising and fees that turn out to be misleading.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of JustFly through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with JustFly can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.