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JustFly complaint: Company is not refunding cost of tickets

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Filed 9 May 2022 by MICHAEL

During March of 2020 my wife and I had made reservation for travel to Cozmel that was canceled due to COVID-19. We received notification that our flights were cancel while being sent a e-mail that we had the ability to to reschedule our flight prior to March 31, 2022 which I did.

During this process we received voice messages stating that customers needed to call 72 hours prior to our departure I continued to call and was told that I would need to cancel the reservation that was scheduled in March of 2020 which I completed while attempting to make contact with a person but met with negative results. I have constantly made contact with individuals who have no idea what they are doing. On Friday (05-06-22), I made contact with Omar Eidin who I had spoken with earlier in the day who disconnected from the call, while contacting me during the evening hours informing me that I would need to contact customer service.

On Saturday (05-07-22), I received a phone call from a female who stated that she was calling to get the ation for our flights and would call me back soon. Shortly thereafter the female contacted me informing me that the flight we had reserved was no longer available but we would be receiving e-mail notifying me that I airline tickets could been extended prior to September 31, 2022.

Any assistance that you can be provide is appreciated.

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Discussion

1 comment

  1. Mark Simmons

    I also have scammed by Justfly.com my daughter’s flight was scheduled she boarded got to Dallas and due to corona restrictions at her final destination she not allowed to proceed and set back home of course now Justfly.com says it’s the airline’s fault and I need to resolve the issue with the airlines and of course since Justfly.com initiated the reservation the airlines referred me back to just fly now the ticked has been suspended by the airlines just fly say airlines need open the ticket and airlines say just fly need to contact them for this just fly says they can’t work with the airlines in this manner that I must resolve the matter with just fly and of course I asked for my money back they can’t do that either

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