I have a travel voucher of a trip I cancelled, from JustFly. It's been imposible to contact JustFly customer service. I want instead the full refund of my ticket. Please help Read more
JustFly complaints
JustFly Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about JustFly over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
JustFly complaint process
Do you have a dispute or had a bad customer experience with JustFly? Submit your JustFly complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of JustFly.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional JustFly complaint letter — and send it to their corporate office on your behalf.
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JustFly complaints chart
We have received 28 complaints about JustFly over the last 12 months. The graph below shows a monthly breakdown.
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JustFly complaint statistics
Curious about JustFly's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
65
Total complaints
65
Open Complaints
0
Complaints pending
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Complaints resolved
1.0
65 ratings
JustFly reviews: (65)
Authentic experiences shared by our community for your benefit.
Refusing to honor my credit
Complaint from Samada84 on 05 January 2023 about JustFly.
I had a trip planned in July 2022, but got covid hd to cancel it. They said they couldn’t refund me the money, but charged me for canceling $400. They gave me a credit of $800 and now they saying... Read more
Improper charge with no refund
Complaint from Justflysucks22 on 29 December 2022 about JustFly.
October 6th is when it started. I called just fly to book a flight to Portland for thanksgiving. The agent helped me with the itinerary. The transaction was declined due to lack of available funds. The agent and I acknowledged that this booking... Read more
Purchased Ticket
Complaint from nyenonbaisalman@yahoo.com on 10 December 2022 about JustFly.
Purchased a One Way Ticket from Justify in April (13-15) 2022 to fly from JFK to Casablanca to ROB, Monrovia, Liberia. Justfly has been paid by my bank-Bank of America since April, but has refused to reissue my ticket after... Read more
Won't issue ticket exchange
Complaint from Shess on 12 November 2022 about JustFly.
I purchased 6 tickets back in 2020 for a trip from Detroit to Puerto Rico. Due to Covid, the island was shut down. I was told that I had until December 31st, 2022 to RE-BOOK our tickets. I tried to... Read more
Misleading and hiding information
Complaint from Slavisa Jankovic on 14 October 2022 about JustFly.
Justfly representative advised me to keep the tickets I was not able to use due to my wife being affected by Covid 19 as open tickets because I will get the best value out of it. This was very misleading... Read more
Will not refund flight
Complaint from Gabriel800 on 15 August 2022 about JustFly.
I bought a ticket for my daughter to fly from Grand junction Colorado to Roanoke Virginia for the 22nd of August 2022. On August 13th my daughter Jazmin peek notified me that her sister which she lives in the same... Read more
JustFly won't honor 24 hour cancellation
Complaint from don8luv on 13 August 2022 about JustFly.
I purchased a one-way ticket to Guatemala through JustFly on June 2nd. After sleeping on it realizing that was a very high priced ticket, I decided to cancel my ticket and just book with the airline directly. I called JustFly... Read more
Service not provided
Complaint from Guntek2112 on 09 August 2022 about JustFly.
Made a reservation from Dulles to Tacloban Philippines, round trip, online quotes were much cheaper on the justify site, sales agent stated those rates were not available, even though my girlfriend and I constantly refreshed our internet and even calling... Read more
Cancelled my flight didn't get refund due to covid
Complaint from Scubasyeve513 on 31 July 2022 about JustFly.
Bought a ticket to england 2 years ago still haven't received my refund I keep being told it's on the way Read more
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