Our sentiment meter has identified a 100% increase in complaints about Grubhub over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Grubhub's offerings.
Sentiment data last updated on April 26, 2024
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We have received 3 complaints about Grubhub over the last 12 months. The graph below shows a monthly breakdown.
Curious about Grubhub's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Marya on 30 August 2021 about Grubhub.
I ordered a Treat from Dairy Queen, but they won't accept my debit card. When I first ordered the treat, my debit card was accepted for the first time. I was so happy, but after several attempts to get... Read more
Complaint from dave.boss on 03 August 2021 about Grubhub.
Grubhub: I was repeatedly assured that my first delivery by you would not have a delivery fee. But when I paid, your software automatically charged me for a tip for your driver, which I found ... Read more
Complaint from HNewton on 07 July 2021 about Grubhub.
We ordered from Old Chicago and our delivery driver, Garrett, did not include 4 drinks that were ordered, onion rings were missing, and my daughter's pizza was an absolute mess in the box! We pieced the pizza back together and... Read more
Complaint from dfort3485 on 22 June 2021 about Grubhub.
I ordered Whopper with cheese extra mayo French fries Ices tea I got double whopper with only bacon 10 chicken nuggets Iced tea with no ice waited 40 minutes, ate it only because I didnt want to wait another 40 minutes Read more
We had to go and pick up our food. GRUBHUB never dispatched a driver. By the time we got there our food was cold. Read more
Complaint from zanesmith@bgclubsofkerncounty.org on 16 June 2021 about Grubhub.
I gave the wrong address by mistake - W 801 Niles Street vs. 801 Niles Street. I also missed the call from the driver. However, In my instructions on the delivery, I stated that the food was to... Read more
Complaint from Fallswood Condo on 27 May 2021 about Grubhub.
The Driver did not want to obey the rules of our community. He wanted to park in the fire lane which is not permitted. He was mad that he had to park in a parking space and then refused to... Read more
Complaint from padglory on 20 May 2021 about Grubhub.
ordered from Jack in the Box , the order was completely wrong, food missing , people didn't get to eat Read more
Complaint from Zerostars on 13 May 2021 about Grubhub.
Driver did not deliver the coleslaw for either dinner. There was no silverware or napkins and the driver just left it and did not notify us he had delivered it.I made sure to check those buttons and the dinners were... Read more
Complaint from birdytoo1@gmail.com on 11 May 2021 about Grubhub.
We waited for over an hour for our food. Then , when we called , their phone line disappeared ! This is no way to run a business ! We will never do business with them again ! Read more
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