Grubhub complaint: dishonest claims and contempt for customers

My complaint:

Grubhub: I was repeatedly assured that my first delivery by you
would not have a delivery fee. But when I paid, your software
automatically charged me for a tip for your driver, which I found
no way to exclude. Probably your lawyer assured you that you could
get away with this kind of thing as long as a customer was told
exactly what he’d have to pay, and for what. By then the customer
is hungry; he’ll tolerate anything. Clever, huh?

At first, I was told to expect a 40-minute delay. I followed the
graphic on your web page, showing your delivery vehicle. Your
driver seemed to have no idea where he was, let alone where he
might be going. I was told to expect a phone call, which never
happened. A couple of hours later, your delivery guy showed up;
not even a knock on the door. The food was placed on the ground in
front of my door; ants crawling down there. I was revolted but, by
then, starving, and I couldn’t afford to discard the food; anyway
I would then have had to prepare a meal for myself, with that much
more delay. I didn’t see any ants crawling on the chicken, though
I could actually have eaten some of them; who knows.

When you get a phone number from a customer, he expects a call.
Failing that, at least a knock on the door. But even failing that,
all you need is to put the food in a bag, which you can hang from
the door knob. No ants, up there.

Were anyone to suggest that I deal with Grubhub again, I would
take that as a vicious personal insult. Don’t call me on the
phone; I don’t need to hear any chitchat. Don’t tell me how you
plan to make it up to me. I don’t want any further contact with
Grubhub. Probably you have, somewhere, a regional manager, who
gets to be told how his different locations are losing customers
for him; pass this to him, but I don’t want to hear from him,
either.

Please destroy my account with you, and retain no record of my
existence. Goodbye. Now. Please.

David Boss
dave.boss@yahoo.com

Suggested solution:

Destroy my account and forget ne permanently