Our sentiment meter has identified a 100% increase in complaints about Grubhub over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Grubhub's offerings.
Sentiment data last updated on April 24, 2024
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We have received 3 complaints about Grubhub over the last 12 months. The graph below shows a monthly breakdown.
Curious about Grubhub's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from GH angry on 15 April 2024 about Grubhub.
Driver has been verbally told and has been given written instructions to deliver food indoors to corporate office but he continues to leave food unattended outside where food can be stolen or damaged by animals. We have complained to customer... Read more
Complaint from NancysoFancy on 05 October 2023 about Grubhub.
Grub Hub should give the customers full refund and dock the driver who messed up. I live 12 min from a restaurant and waited 2 hours for dead cold food. An hour of that was my driver going in the... Read more
Complaint from Jon Martin on 08 June 2023 about Grubhub.
My Hubby drives/delivers for Grubhub has worked for them about 3 yrs now. He has been a loyal employee, reference, customer to them. We are having issues with his cashout being sent to an account that is... Read more
Complaint from 2f9wvnzdxjf2 on 08 March 2023 about Grubhub.
He called me as he was taking off and now he's going back and forth texting I'm done with grub hub I'm deleting my app Read more
Complaint from John M. on 08 February 2023 about Grubhub.
Placed an order from China Wok for over. $100. We were waiting for delivery when the driver called. Wanted to get directions because what he had was wrong. We finally figured out that he had our order... Read more
Complaint from Angela Jackson paid for food for my grandson Antione Murphy on 13 November 2022 about Grubhub.
I ordered two '6 pieces' chicken baskets. Driver delivered 1 box with 4 pieces of chicken and stale fries. Should have had a total of 12 pieces of chicken, 2 pieces of bread, and 2 orders of fries. I... Read more
Complaint from chuantiew on 04 September 2022 about Grubhub.
The total charge changed without notification, causing me issue when I was doing expenses report. Read more
Complaint from jack1950 on 30 August 2022 about Grubhub.
Did not receive today's order. Ordered and did not receive King Ribs order. My credit card was charged. Please contact me at (317) 221-2031 or 925-8620 for refund. Read more
Complaint from kristie on 23 August 2022 about Grubhub.
I had placed an order from Adams pizza and my delivery was completely wrong. I had called the restaurant to express my concern and to let them know that they had indeed given the wrong order to the driver and... Read more
Complaint from Very Dissatisfied Customer on 21 July 2022 about Grubhub.
Your order Jul 15, 2022 6:05pm Print receipt Order 91361948-4012247 Nestle Pure Life 28 Pack 1 Nestle Pure Life 28 Pack Bottle Deposit Fee Adjusted (Missing item from order) $19.58 $9.79 Items subtotal $9.79 Service fee $1.22 Sales tax $0.24 Grubhub with Amazon Prime Free delivery Driver tip Add extra tip$2.00 Bag fee $0.10 Driver Benefits Fee $2.00 Adjusted total $15.35 PayPal™ Read more
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