Grubhub complaint: Need better policies to protect consumers

Grub Hub should give the customers full refund and dock the driver who messed up. I live 12 min from a restaurant and waited 2 hours for dead cold food. An hour of that was my driver going in the complete opposite direction for what I assume was another order drop.

Simultaneous orders so far from each other should not be allowed to be assigned to a single driver. I have nothing against using a microwave but regarding this order, the fried app would become soggy, the cream soup separates into a poor consistency, and the beef overcooks and becomes gamey.

The only thing edible was a scoop of potatoes. Refund denied (probably because I got one once already) but I have been using your service for a very long time, have had other issues but never this bad and/or I didn’t find it necessary to raise those particular concerns. But tonight, I was lied to by the chat rep Jose DD and then rudely cut off when I expressed dismay at the measly refund. So I’m the end, I am now out $35 for a scoop of mashed potatoes. The order was tonight 10-3-2023 from Outback Steakhouse.