Our sentiment meter has identified a 100% increase in complaints about Grubhub over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Grubhub's offerings.
Sentiment data last updated on April 25, 2024
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We have received 3 complaints about Grubhub over the last 12 months. The graph below shows a monthly breakdown.
Curious about Grubhub's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from rbraungroup@yahoo.com on 20 June 2022 about Grubhub.
I accepted a delivery request for a customer at Villa Deli in Sicklerville, Nj It was 6 miles to get to the location. When i arrived the Deli said that someone already picked up the order. So I called support... Read more
Alice’s Ribtips we’re practically raw. Read more
Complaint from Paul basta on 28 April 2022 about Grubhub.
People tip baiting saying there going to tip more once they get there food Read more
Complaint from W R Dowdy on 19 April 2022 about Grubhub.
Never signed up for auto deducts. Never rec'd order even though several calls made to GH. I've been charge for something I never received. Was signed up for auto draft that I never requested nor approved. I will be... Read more
I requested a 5:00pm delivery time and the clown who could hardly talk English (go figure) called me at around 3:40pm and couldn't find my apartment. That was a nightmare trying to understand him. I did not want... Read more
Complaint from robinh on 29 March 2022 about Grubhub.
I ordered from Chicken Salad Chick today and left instructions for the delivery person to ring the doorbell. They DID NOT ring the doorbell but instead left my food sitting on the ground. I DO NOT LIKE for my food... Read more
Complaint from POSEIDON358 on 28 March 2022 about Grubhub.
i ORDERED AND PAID ONLINE AT 1:38WITH AN ETA OF2:31-2:38 THEN THE ETA WAS MOVED ALMOST AN HOUR 3:13-3:23tHAT IS RIDICULOUS SINCE I ORDER AFTER THE LUNCH RISH HOUR Read more
Complaint from FOOD NOT DELIVERED on 07 March 2022 about Grubhub.
I KEEP GETTING TEXT MESSAGES THAT MY FOOD HAS BEEN DELIVERED AND I HAVE NOTHING AND I JUST PAID OVER $30.00 FOR SOMETHING I DID NOT GET AND IT IS FISH AND NOW IM SURE IT IS COLD AND RUINT Read more
Complaint from hasani on 20 February 2022 about Grubhub.
On February 17 I arrived at the diner location I read the delivery instructions that said side door when I arrived I did not see a side door I contacted the diner and advised him that there was no visible... Read more
Food was left at door in below freezing temperatures. I was not notified!! This is not acceptable. Also food was not hot!! Took to long!! Your fault!! I will never use grub hub again!! Read more
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