Grubhub Complaint Sentiment: Neutral

Our sentiment meter has detected that Grubhub complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Grubhub, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Grubhub complaint process

Do you have a dispute or had a bad customer experience with Grubhub? Submit your Grubhub complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Grubhub.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Grubhub complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Grubhub?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Grubhub complaints chart

We have received 2 complaints about Grubhub over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Grubhub complaint statistics

Curious about Grubhub's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

53
Total complaints
53
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 53 ratings

Grubhub reviews: (53)

Authentic experiences shared by our community for your benefit.

Wrong Order

Complaint from Coryc1960 on 02 April 2021 about Grubhub.

I ordered through the Grub Hub app for McDonalds and paid $62 for the order, the order was delivered quickly, but it was not my order. The order I received was for a chicken sandwich and a cheeseburger. I was... Read more

Comments: 0
Rating:

Didn't get my food

Complaint from jleluc@live.com on 30 January 2021 about Grubhub.

Didn't receive my food, and couldn't contact the delivery person. Read more

Comments: 0
Rating:

FOOD NOT ACCEPTABLE

Complaint from SANTOSECHEVARRIA1@GMAIL.COM on 17 January 2021 about Grubhub.

ORDERED CHICKEN PLATTER COMBO THE CHICKEN WAS NOT COOKED ALSO I REQUEST NO CHEESE ALERGIC TO IT I RECIEVED MY ORDER WITH CHEESE UNCOOKED CHICKEN THANK YOU SANTOS ECHEVARRIA Read more

Comments: 0
Rating:

Bad Service

Complaint from Gary S on 29 December 2020 about Grubhub.

I ordered from one of my favorite restaurants through Grub Hub. They were to text me when the order was delivered to my building. Grub Hub failed to do this. The result is that the meal sat... Read more

Comments: 0
Rating:

Failed to deliver

Complaint from retired.bob.blue@gmail.com on 28 December 2020 about Grubhub.

I placed 3 deliveries with grub hub in a row including today. The first day, the order was cancelled by either the restaurant with no explanation. The 2nd day I received 12 of my order. Today, I did not get... Read more

Comments: 0
Rating:

Unprofessional

Complaint from Hmurphy on 02 December 2020 about Grubhub.

My coworker and I had ordered from Smashburger using Grubbhub. Smashburger is right across the street from out work ad it took 45 minutes to get our food, which wasn't complete. I had noticed half our order was canceled and... Read more

Comments: 0
Rating:

Promised Refund for wrong order was never credited

Complaint from karlalea_gd@yahoo.com on 17 September 2020 about Grubhub.

Two weeks ago we ordered a meal from Fat Willy's with GrubHub delivery. We received someone else's order, not the food we wanted to eat at all. We called the restuarant and were promised a comprefund per Visa Debit Card.... Read more

Comments: 0
Rating:

Late Delivery

Complaint from srkjaw@gmail.com on 25 July 2020 about Grubhub.

Using grubhub for the first time and while tracking my order I noticed the driver going in the complete oposite drirection of my house. So I called her and she said she had a double delivery. The other delivery was... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?