While Epic Games has made a significant impact in the gaming world, feedback from our community highlights several recurring issues that customers have encountered. Common complaints include account security problems such as hacking and unauthorized access, unjustified bans with no clear appeals process, and customer support being unresponsive or unhelpful. Other issues involve troubles with account recovery and difficulties in changing account details.
To avoid these issues, we strongly advise customers to enable two-factor authentication for added security and regularly update account passwords. If faced with support challenges, document all interactions, including taking screenshots, and escalate the issue with detailed information. Be persistent and follow up regularly to ensure your concerns are addressed.
Do you have a dispute or had a bad customer experience with Epic Games? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Epic Games.
Our sentiment meter has detected that Epic Games complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Epic Games, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 1 complaints about Epic Games over the last 12 months. The graph below shows a monthly breakdown.
Curious about Epic Games's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Epic Games. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Epic Games through their own website, you can use their contact form.
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Helpful experiences shared by verified Epic Games customers. Search, discuss and connect with other people in our community.
Complaint from Gav on 27 May 2023 about Epic Games.
I setup a new Playstation account for my son, then linked his Epic Games account to it. However when trying to login to the Playstation account the verification process would not work. I tried contacting Playstation to solve the verification... Read more
Complaint from Alexapugh21 on 16 May 2023 about Epic Games.
When playing Fortnite people are third partying me. The game says it doesn’t allow third partying but it’s happening every time I play. Read more
Complaint from anthony89 on 13 May 2023 about Epic Games.
I have been using my epic account for about 10 years or so. One time I let my son use my account while playing fortnite because he wanted to try out one of my new skins. At some point, epic... Read more
Complaint from Simo on 07 May 2023 about Epic Games.
Since season ten I have had no challenges at all tryed to get help from epic games for them just to keep saying the same thing (ITS YOUR INTERNET) I have told them that my guest account works perfectly on... Read more
Complaint from Prongedwish9 on 18 March 2023 about Epic Games.
My account was suspended due to charges that I did not agree to. Only because it required a card to set up the account. Read more
Complaint from TNE on 07 March 2023 about Epic Games.
When signing in to my Epic game accounts for the first time on a pc i noticed that my information was not me and in German. I have since contacted them them and informed them and asked the to remove... Read more
Complaint from Jonny347 on 26 February 2023 about Epic Games.
I brought settlers 3 played tutorial wich takes 2 hours easy then tried played act 1 and 2 constantly crashed then when I did update game does not launch they gave me two ways to try and fix issue both... Read more
Complaint from Joseffranks on 14 February 2023 about Epic Games.
So whenever I open Fortnite it always has the unreal engine crash error. Pleas fix it. Read more
Complaint from flatshirt1518 on 20 January 2023 about Epic Games.
my 8 year old created an epics game account but forgot to write down the email address that was used to create the account. Obviously as his mum he used my email address for the parent conformation. We have been... Read more
Complaint from orvin29 on 04 January 2023 about Epic Games.
for one month i have been trying to contact a support to recover my account and they denied , they stolen my all account with my all game . my ADVIRSE is never buy game direct from EPIC... Read more
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