Epic Games complaint: Discrimination

Since season ten I have had no challenges at all tryed to get help from epic games for them just to keep saying the same thing (ITS YOUR INTERNET) I have told them that my guest account works perfectly on the same Internet and on the same xbox I brought my xbox over to my friends house and he’s got different Internet and it’s still the same won’t work at all I have been trouble shooting for 3 months and nothing I logged out of my epic account on my fone today and straight away it worked perfectly I messaged them to tel them and as soon as I told them it was working and how I fixed it it broke again as soon as I told them I honestly feel this is discrimination for complaining guest account works perfectly SAME XBOX SAME INTERNET my internet is perfect 350mbps every other game works 100% they don’t care at all and you get no help 3 months of trouble shooting I have done everything and I mean everything and then some and still they don’t care and when you try and get help most of the time they just end the chat and don’t do anything there is something 100% wrong with my account and they just won’t help