While Epic Games has made a significant impact in the gaming world, feedback from our community highlights several recurring issues that customers have encountered. Common complaints include account security problems such as hacking and unauthorized access, unjustified bans with no clear appeals process, and customer support being unresponsive or unhelpful. Other issues involve troubles with account recovery and difficulties in changing account details.
To avoid these issues, we strongly advise customers to enable two-factor authentication for added security and regularly update account passwords. If faced with support challenges, document all interactions, including taking screenshots, and escalate the issue with detailed information. Be persistent and follow up regularly to ensure your concerns are addressed.
Do you have a dispute or had a bad customer experience with Epic Games? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Epic Games.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Epic Games over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Epic Games over the last 12 months. The graph below shows a monthly breakdown.
Curious about Epic Games's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Epic Games. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Epic Games through their own website, you can use their contact form.
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Helpful experiences shared by verified Epic Games customers. Search, discuss and connect with other people in our community.
Complaint from Bladez_of_doom16 on 07 December 2025 about Epic Games.
I been trying to get my account back I've tried everything given them all the information and they are just going around loops and I have proof one support saying it my account he said I've located your account but... Read more
Complaint from NEW FEARLICIA12 on 05 June 2024 about Epic Games.
The cars are overpowers and people just sit in the car and drive on you you can't build can't run and some people just camp in the car and shoot you if you could please nerf the car i would... Read more
Complaint from LorentzEther on 03 June 2024 about Epic Games.
Someone called me a flea, a n-gga etc. and I retaliated in text chat which resulted in Epic Games banning me when I spent money to receive the premium rocket pass, preventing me from getting the value from the money... Read more
Complaint from Vyrem on 25 April 2024 about Epic Games.
The email i got associsted to my epic games account got hacked, and mmicrosoft instead of recovering ir said that it goes against their policy to return it so they just suspended it permanently, well, now I cannot access... Read more
Complaint from SweetAlexia14 on 10 February 2024 about Epic Games.
She needed an Epic Games account and I tried to create for her one, except when I have done that I have entered a wrong email address. When Epic Games account was created, there is no email verification. I do not... Read more
Complaint from ghosttiggah on 05 February 2024 about Epic Games.
Epic games has an unused email on file which I have no access to. I spoke to support answered all their questions and provided them receipt proof of my access to the account, because I use my PSN account to... Read more
Complaint from br.lazey on 31 January 2024 about Epic Games.
Hi i got banned for VPN/CHEATS/EXPLOITS which i did not do any off them and been perm banned when i speak too epic support they said that their system is accurate when it clearly isnt. i have put time and... Read more
Complaint from ttv.huntthemike on 22 January 2024 about Epic Games.
I was banned for 24 hours on Fortnite without any reason. I reached out to player support and they said to wait it out and I would be able to play again. I complied. After 24 hours I was permanently... Read more
Complaint from Tesco pork pie on 13 January 2024 about Epic Games.
My son has been banned from Fortnite for good, they won't supply us with a reason why, my son has done nothing wrong and is extremely upset for loosing all his hard earned money (plus my money) it's disgusting, he's... Read more
Complaint from D_Bug on 10 December 2023 about Epic Games.
i got my account hacked in september last year and im pretty sure ive spent enough money on it to pay for my sisters college tuition Read more
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