Most Common Epic Games Complaints and Tips

While Epic Games has made a significant impact in the gaming world, feedback from our community highlights several recurring issues that customers have encountered. Common complaints include account security problems such as hacking and unauthorized access, unjustified bans with no clear appeals process, and customer support being unresponsive or unhelpful. Other issues involve troubles with account recovery and difficulties in changing account details.

To avoid these issues, we strongly advise customers to enable two-factor authentication for added security and regularly update account passwords. If faced with support challenges, document all interactions, including taking screenshots, and escalate the issue with detailed information. Be persistent and follow up regularly to ensure your concerns are addressed.

How and why file a complaint about Epic Games?

Do you have a dispute or had a bad customer experience with Epic Games? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Epic Games.

Epic Games Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Epic Games over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on February 3, 2026

Epic Games complaints chart

We have received 1 complaints about Epic Games over the last 12 months. The graph below shows a monthly breakdown.

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Media uploaded by our community

Epic Games complaint: I been trying to recover my Fortnite account
Epic Games complaint: Parental concerns. Someone else can access my daughter's account info.
Epic Games complaint: Banned without reason and no ability to appeal ban.
Epic Games complaint: Banned my account
Epic Games complaint: New update
Epic Games complaint: Wrongful ban, horrible customer support and injustice
Epic Games complaint: My account was hacked, Epic Games does not want to help me.
Epic Games complaint: I need my Gaming Account
Epic Games complaint: Account hacked
Epic Games complaint: Someone been on my acc and gifted someone
Epic Games complaint: item shop
Epic Games complaint: scamming players out of there own accounts
Epic Games complaint: Banned account for no reason
Epic Games complaint: Epic refuses to give back account
Epic Games complaint: Unwanted charges
Epic Games complaint: STOLEN MY ALL ACCOUNT
Epic Games complaint: Splooge gun

Epic Games complaint statistics

Curious about Epic Games's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!

49
Total complaints
49
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
/10 49 ratings

How to contact the customer service of Epic Games?

Below, you will find the contact information for the complaint department of Epic Games. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to Epic Games through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about Epic Games: (49)

Helpful experiences shared by verified Epic Games customers. Search, discuss and connect with other people in our community.

I been trying to recover my Fortnite account

Complaint from Bladez_of_doom16 on 07 December 2025 about Epic Games.

I been trying to get my account back I've tried everything given them all the information and they are just going around loops and I have proof one support saying it my account he said I've located your account but... Read more

Comments: 0
Rating:

New seasons cars

Complaint from NEW FEARLICIA12 on 05 June 2024 about Epic Games.

The cars are overpowers and people just sit in the car and drive on you you can't build can't run and some people just camp in the car and shoot you if you could please nerf the car i would... Read more

Comments: 0
Rating:

Support team laugh at my face

Complaint from Vyrem on 25 April 2024 about Epic Games.

The email i got associsted to my epic games account got hacked, and mmicrosoft instead of recovering ir said that it goes against their policy to return it so they just suspended it permanently, well, now I cannot access... Read more

Comments: 0
Rating:

Epic Games Unresolved Issue

Complaint from ghosttiggah on 05 February 2024 about Epic Games.

Epic games has an unused email on file which I have no access to. I spoke to support answered all their questions and provided them receipt proof of my access to the account, because I use my PSN account to... Read more

Comments: 0
Rating:

Falsely banned

Complaint from br.lazey on 31 January 2024 about Epic Games.

Hi i got banned for VPN/CHEATS/EXPLOITS which i did not do any off them and been perm banned when i speak too epic support they said that their system is accurate when it clearly isnt. i have put time and... Read more

Comments: 0
Rating:

Banned without reason and no ability to appeal ban.

Complaint from ttv.huntthemike on 22 January 2024 about Epic Games.

I was banned for 24 hours on Fortnite without any reason. I reached out to player support and they said to wait it out and I would be able to play again. I complied. After 24 hours I was permanently... Read more

Comments: 0
Rating:

Ban from Fortnite for no reason

Complaint from Tesco pork pie on 13 January 2024 about Epic Games.

My son has been banned from Fortnite for good, they won't supply us with a reason why, my son has done nothing wrong and is extremely upset for loosing all his hard earned money (plus my money) it's disgusting, he's... Read more

Comments: 0
Rating:

Account hacked

Complaint from D_Bug on 10 December 2023 about Epic Games.

i got my account hacked in september last year and im pretty sure ive spent enough money on it to pay for my sisters college tuition Read more

Comments: 0
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