PlayStation complaint?

Do you have a dispute or a bad customer experience with PlayStation? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 34 PlayStation complaints we received.

PlayStation support is run by Sony Interactive Entertainment through support.playstation.com, where you pick your country and get the help articles, live chat and contact options for your region; the US support line is 1-800-345-7669. Before you contact them, have your sign-in ID (the email on the account), your online ID, the console serial number and any transaction numbers ready, and never share your password with anyone who calls you claiming to be PlayStation. For a faulty console, start a repair request on the support site rather than by phone.

Account locked and the support chat sending you back to the help articles? Start your complaint here: we help you turn the sign-in ID, the console serial number and the transaction numbers into an effective complaint in minutes.

Sony suspends or bans accounts for violations of the PlayStation Network terms (abusive messages, cheating, chargebacks on purchases, suspicious sign-ins), and the notification email usually states the reason and the duration. If you think it was a mistake or your account was hijacked, contact PlayStation Support through support.playstation.com and ask for a review: explain what happened, state clearly if you did not perform the reported activity, and include proof of ownership such as your purchase history and the details you used when you created the account. Note that a chargeback with your bank on a PlayStation purchase can itself trigger a suspension, so talk to Sony before disputing a charge with your bank. Keep every email from Sony; a permanent ban typically also locks access to your purchased games, which is why this matters so much. A complaint filed through our complaint process backs that appeal up: other players locked out of a purchased library the same way can find your case and back it up.

Refund requests for PlayStation Store purchases go through PlayStation Support, not through the store page or your bank. Eligibility depends on the type of content (games, add-ons, subscriptions, pre-orders) and on whether you have already downloaded or started using it, so ask as soon as you spot the problem. For an unauthorized purchase, for example a child or a stranger buying on your account, say so explicitly and secure the account first by changing the password and enabling two-step verification. Have the transaction ID from your transaction history ready.

Refused a refund you believe you are owed? Put the exact purchase, the date, the amount and the reply from Sony in your complaint here, and we push it out through emails, social media and paper complaint letters.

First check whether the console is still under warranty and who the right address is: the retailer that sold it has its own obligations for faulty goods in many countries, alongside the Sony warranty, under which repairs go through the repair request process on support.playstation.com. Document the fault with a video, note the serial number and keep the proof of purchase. If a repair comes back unfixed or the console fails again soon after, say so in writing and ask for a replacement instead of another repair. Be wary of unofficial repair shops while the warranty is running, since opening the console may affect it.

So far consumers reported 34 complaints about PlayStation here, with an average rating of 1.3 out of 5. The most common themes: accounts banned or suspended without a clear reason, refunds refused for unauthorized purchases or faulty products, support that does not respond or does not help, price increases for PlayStation Plus, and consoles or games that stop working.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PlayStation through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PlayStation can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.