PlayStation Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about PlayStation over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering PlayStation's offerings.

Sentiment data last updated on March 29, 2024

PlayStation complaint process

Do you have a dispute or had a bad customer experience with PlayStation? Submit your PlayStation complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of PlayStation.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional PlayStation complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about PlayStation?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

PlayStation complaints chart

We have received 18 complaints about PlayStation over the last 12 months. The graph below shows a monthly breakdown.

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PlayStation complaint statistics

Curious about PlayStation's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!

34
Total complaints
34
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 34 ratings

How to contact the customer service of PlayStation?

Below, you will find the contact information for the complaint department of PlayStation. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-345-7669
Contact form:

You can contact the customer service of PlayStation by calling 1-800-345-7669. If you want to reach out to PlayStation through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

PlayStation reviews: (34)

Authentic experiences shared by our community for your benefit.

No help

Complaint from Clav2100 on 08 March 2024 about PlayStation.

It has been a few weeks since I received my USB cable charger for my game controllers things have been going good however my controller is still unstable and my other controller is completely shut down now I have called... Read more

Comments: 0
Rating:

Refusal to Refund

Complaint from daniguevara on 01 February 2024 about PlayStation.

My son sold his Playstation 6 months ago. He just received a charge on his bank account and since he no longer has a Playstation and we had cleared out all of his billing information, we thought this was... Read more

Comments: 0
Rating:

I paid my dept

Complaint from dahoodsavior23 on 18 December 2023 about PlayStation.

I paid a dept and I got a email last Tuesday stating that they will get back with me in 48hrs I'm still waiting for a response Read more

Comments: 0
Rating:

Unable to get a refund

Complaint from Andrew2233 on 24 October 2023 about PlayStation.

I tried getting a refund for a 100 dollar game i believe. Baldurs gate 3 deluxe edition The game had only just been pre downloaded. I had only just gotten to the character creation page with less than a minute... Read more

Comments: 0
Rating:

Bad customer service

Complaint from AhmedMaged on 15 October 2023 about PlayStation.

I contact the online support of sony PlayStation UK because my account was suspended for 30 days without knowing why, firstly i have waited for a long time to get to the customer service agent then when i asked why... Read more

Comments: 0
Rating:

Banned for life

Complaint from Kepones on 26 September 2023 about PlayStation.

I was playing Elden Ring and all I do are invasions, one night I was playing and this other invader trolled me through 4 other invasions and sent me a message telling me he fed my mother so I sent... Read more

Comments: 0
Rating:

Suspended for NO Readon

Complaint from Sandiecheeks84 on 25 September 2023 about PlayStation.

My 12 year daughter was playing on my account and someone through multiplayer sent her a message say to “deep throat” etc. so I decided to report it to PlayStation once I sent the report my account got suspended for... Read more

Comments: 0
Rating:

Increase in prices for PlayStation Plus

Complaint from Wolf_Scout910291 on 07 September 2023 about PlayStation.

Hello, I have a huge complaint about your service about increasing prices for your services for PlayStation Plus subscriptions and not getting very good games to choose from; including the fact that we need more older games that were from... Read more

Comments: 0
Rating:

Unfairly suspended

Complaint from Kingsley on 05 September 2023 about PlayStation.

While on holiday I got a notification saying my account has been suspended due to online behaviour yet I haven’t even been on my PlayStation so my worry is that someone has hacked into my account. I don’t even know what... Read more

Comments: 0
Rating:

Ban suspended

Complaint from Mega_Charizard on 04 September 2023 about PlayStation.

I got permanently banned for no reason at all on PlayStation Network I was not even on for the whole day I was at Walmart and they banned me so you can send Dr pepper that's like 2 days ago... Read more

Comments: 0
Rating:

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