My complaint:
My son sold his Playstation 6 months ago. He just received a charge on his bank account and since he no longer has a Playstation and we had cleared out all of his billing information, we thought this was fraud. We thought someone got his bank information and make a purchase to Playstation. So we filed this with the bank and cancelled his debit card and received a new one. The bank took a couple of week to investigate and notified us they determined it to be a valid transaction and to contact Playstation. We contacted Playstation the next day and they said it was an auto-renewal of Playstation Plus. We asked for a refund since it’s obviously a service we cannot use as we no longer have a Playstation. They refused with the reason that their policy is you have to request the refund within 14 days of the transaction. We explained the only reason we didn’t is because with so much fraud out there right now, we thought it was fraud and filed it with our bank. They absolutely refused to do anything. They know we filed with the bank because our bank contacted them about the transaction. So they are taking our money for a service that we cannot even use and refusing to provide a refund on a technicality. This is absurd!
Suggested solution:
Issue a refund for the transaction
