Monopoly Go complaint?

Do you have a dispute or a bad customer experience with Monopoly Go? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Monopoly Go customer service starts in the game: the help section opens a ticket tied to your account, and the Monopoly Go support site linked at the top of this page has the help articles. The Scopely terms name support@scopely.com as the address for taking an issue further after an in-game ticket, so quote your ticket number when you use it, along with your player ID and device.

Purchase charged and missing from the game? Bring it to us and we send your complaint to Scopely by email, on social media and in printed letters.

Refunds for Monopoly Go purchases are handled by the app store or payment platform that took the money: Apple for App Store purchases and Google for Google Play, each through its own refund request in your purchase history. Scopely support looks at accidental purchases case by case, so if you bought something by mistake, raise it in the game's help section with the receipt and the time of the purchase.

Accidental purchase to dispute? We help you write the refund request in minutes through our complaint process, using what worked in earlier complaint letters.

To recover a Monopoly Go account, first sign in with exactly the same login you used before, because a different login can open a new, empty game. If that does not bring it back, contact support from the help section on the device you use now with your player ID if you noted it, the login you had linked, your board progress and recent purchase receipts.

Account gone after a new phone? Open the case with us: our trained AI keeps coaching you on what to send and when to push again.

If Monopoly Go event, tournament or album rewards did not arrive, take screenshots of the event progress, the milestone you reached and your balance straight away, before the event ends and the screen changes. Then contact support from the help section in the game with those screenshots, your player ID and the event name and date, and ask for the missing reward to be credited.

If the missing reward came with a purchase, include the receipt with its order number as well.

Nothing has been reported about Monopoly Go here yet. Our research shows what typically goes wrong at free-to-play mobile board games: dice and event packs charged but not credited, accidental purchases, event and tournament rewards that never arrive, accounts lost after a device change or a login problem, and sticker trades with other players that go wrong.

Dice paid for and the roll count unchanged? Report it first, and your case becomes the record the next Monopoly Go player missing a purchase can compare against.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Monopoly Go through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Monopoly Go can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.