While Epic Games has made a significant impact in the gaming world, feedback from our community highlights several recurring issues that customers have encountered. Common complaints include account security problems such as hacking and unauthorized access, unjustified bans with no clear appeals process, and customer support being unresponsive or unhelpful. Other issues involve troubles with account recovery and difficulties in changing account details.
To avoid these issues, we strongly advise customers to enable two-factor authentication for added security and regularly update account passwords. If faced with support challenges, document all interactions, including taking screenshots, and escalate the issue with detailed information. Be persistent and follow up regularly to ensure your concerns are addressed.
Do you have a dispute or had a bad customer experience with Epic Games? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Epic Games.
Our sentiment meter has detected that Epic Games complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Epic Games, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 1 complaints about Epic Games over the last 12 months. The graph below shows a monthly breakdown.
Curious about Epic Games's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Epic Games. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Epic Games through their own website, you can use their contact form.
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Helpful experiences shared by verified Epic Games customers. Search, discuss and connect with other people in our community.
Complaint from Concon434 on 09 December 2023 about Epic Games.
My Fortnite account was stolen on Tuesday 5th December. I raised a support ticket immediately and have no response. This person is playing on my account and I want it back Read more
Complaint from Hen_18 on 28 November 2023 about Epic Games.
In February this year I lost access to my yahoo email account, this was the email linked to my epic games account so I thought I'd contact their help page to get them to change it for me or remove... Read more
Complaint from jez61 on 28 November 2023 about Epic Games.
i have owned this fortnite account for a long time. and have entirely every proof needed to get the account back. all old receipts on xbox and epic games. all old connected accounts. last year my account was also hacked... Read more
Complaint from Kayyfryy17 on 23 November 2023 about Epic Games.
Epic had banned my account for someone having unauthorised access to my account as I build and sell gaming pcs. But I must of mistakenly left all my account information on there they will. It help me and say they... Read more
Complaint from Shadow24754 on 16 November 2023 about Epic Games.
Can't use the skins I bought with real money because of the new age rating update plus my friends have to Recconect to use voice chat as well I want to be able to use my skins Read more
Complaint from MohamedH on 02 November 2023 about Epic Games.
I forgot my epic games email used to play fortnite 5-6 years ago, and I don't remember if I signed in by email or fortnite generate email for me, so I contact support and I provide everything they asked for,... Read more
Complaint from kebob on 29 October 2023 about Epic Games.
After receiving an error in fortnite which I've put an image below for, I tried to troubleshoot this issue and nothing worked. After this, i contacted epic support just to find my account has been permanently banned, the decision was... Read more
Complaint from Lucas Squalala on 17 October 2023 about Epic Games.
My account was hacked on the 10th of October. As soon as I was hacked, I sent an e-mail to Epic. Since then, they have been telling me ''we can't verify your ownership of the account''. So I have to... Read more
Complaint from stevemckeil on 01 October 2023 about Epic Games.
My Epic Games Account was stolen by a big Data Leak on Epic Games and the hacker sold my Account to a random person on black market in month Jun/Jule 2023. I informed Epic Games Support about my Problemy that the... Read more
Complaint from chicoalive on 26 September 2023 about Epic Games.
I made a purchase on 09/25/2023 at EPIC GAMES BRASIL, with Brazilian IP, within Brazil. I immediately regretted it and tried to request a refund, but I couldn't. I contacted support in order to obtain a refund, but the attendants... Read more
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