Account hacked
Complaint from Sharkbeastv2 on 25 September 2023 about Epic Games.
My account was hacked because I downloaded a app for Fortnite and they said I violated a term of service and permently banned me on epicgames Read more
Epic Games Complaints Service & Advice
Most Common Epic Games Complaints and Tips
While Epic Games has made a significant impact in the gaming world, feedback from our community highlights several recurring issues that customers have encountered. Common complaints include account security problems such as hacking and unauthorized access, unjustified bans with no clear appeals process, and customer support being unresponsive or unhelpful. Other issues involve troubles with account recovery and difficulties in changing account details.
To avoid these issues, we strongly advise customers to enable two-factor authentication for added security and regularly update account passwords. If faced with support challenges, document all interactions, including taking screenshots, and escalate the issue with detailed information. Be persistent and follow up regularly to ensure your concerns are addressed.
How and why file a complaint about Epic Games?
Do you have a dispute or had a bad customer experience with Epic Games? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Epic Games.
Epic Games Customer Sentiment: Neutral
Our sentiment meter has detected that Epic Games complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Epic Games, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
Epic Games complaints chart
We have received 1 complaints about Epic Games over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Epic Games complaint statistics
Curious about Epic Games's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
49
Total complaints
49
Open Complaints
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Complaints pending
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Complaints resolved
1.4
49 ratings
How to contact the customer service of Epic Games?
Below, you will find the contact information for the complaint department of Epic Games. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Epic Games through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Epic Games: (49)
Helpful experiences shared by verified Epic Games customers. Search, discuss and connect with other people in our community.
Someone been on my acc and gifted someone
Complaint from Poison zack on 10 August 2023 about Epic Games.
Someone has been on my acc some how I didn’t give anyone my details and somehow the gifted someone and spent 1700 Vbucks and I want them banned from Fortnite Read more
item shop
Complaint from kave boy mate12 on 06 August 2023 about Epic Games.
Epic games had Mccreamy locker bundle in Fortnite item shop and it was not Mccreamys locker bundle Mccreamys locker bunddle is purple skull trooper and it has party trooper instead so epic lied about it. i thought that purple skull... Read more
Epic Games Support
Complaint from temp-330733 on 21 July 2023 about Epic Games.
I’ve been trying to change my email but those useless clowns won’t help me change my email Read more
Apex gaming
Complaint from ON2ITSTYLES on 16 July 2023 about Epic Games.
My son is a fan of Apex which you guys have developed. Unfortunately your game seems to have issues, or virus that is lingering in your system , we have tried contacting you , in many different ways ... Read more
Broken contract
Complaint from AwesomeCuz on 25 June 2023 about Epic Games.
I purchased the founders pack from Epic games and it clearly stated that when I logged into Save the World portion of the game I would get a daily reward. With their newest update they stopped honoring that part... Read more
scamming players out of there own accounts
Complaint from Facundo alvarez on 24 June 2023 about Epic Games.
Approximately 17 months ago, my Gmail account was compromised, which subsequently resulted in the loss of access to my Epic Games account. Since this incident, I have been engaged in an ongoing battle to reclaim my account. However, despite successfully... Read more
Banned account for no reason
Complaint from HYPE on 13 June 2023 about Epic Games.
I was banned by epic games for absolutely nothing. They stated that I breached their terms of service but wouldn’t tell me what I breached. After reading their TOC I concluded that I did not break any of their rules.... Read more
Epic refuses to give back account
Complaint from Stoobrs on 09 June 2023 about Epic Games.
My account was hacked by Russian. I contacted Epic game’s support and told what happened. They did restrict account but told me to give them proof that it’s mine acc. I did show them all proof and they said you... Read more
i cant play fall guys
Complaint from FlyingAnimal4826 on 29 May 2023 about Epic Games.
Hi Epic I tried to play fall guys a day ago and it gave me the code MD-DL and Sayed it needed to update and it would not let me update it soo I uninstalled it so I can install... Read more
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