Epic Games complaint: Complaint Regarding Inability to Link to a Different PlayStation Account

I setup a new Playstation account for my son, then linked his Epic Games account to it. However when trying to login to the Playstation account the verification process would not work. I tried contacting Playstation to solve the verification situation but they said there was nothing they could do as it was a glitch on their system, so I would have to create a new Playstation account. I told Epic Games about the situation and they coldly told me that they wouldn’t be able to link the account to another playstation account for a year!!! Even after explaining the situation they just didn’t care and said it their policy and that was that!

My son has now lost his ability to play his epic games account on his playstation for an entire year! He has loads of skins on this account. I have paid hundreds, if not into over a thousand pounds on skins for this account. With all that money paid to Epic Games, they just didn’t care and refused to take the restriction off.

My son is devastated. This is so unfair and a disgusting way to treat children who use their platform.

Regards
Gavin