For 2 days the website will not show pictures or messages. I have rebooted my phone dozens of times, sometimes that works but mostly not. I have paid 6 months subscription up front and will demand... Read more
eHarmony complaints
eHarmony Complaint Sentiment: Neutral
Our sentiment meter has detected that eHarmony complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with eHarmony, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 2, 2024
eHarmony complaint process
Do you have a dispute or had a bad customer experience with eHarmony? Submit your eHarmony complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of eHarmony.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional eHarmony complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about eHarmony?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
eHarmony complaints chart
We have received 14 complaints about eHarmony over the last 12 months. The graph below shows a monthly breakdown.
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eHarmony complaint statistics
Curious about eHarmony's track record in addressing complaints within the Dating category? Dive into the all-time complaints data right here!
124
Total complaints
123
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
124 ratings
How to contact the customer service of eHarmony?
Below, you will find the contact information for the complaint department of eHarmony. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
844-527-7421
Contact form:
You can contact the customer service of eHarmony by calling 844-527-7421. If you want to reach out to eHarmony through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
eHarmony reviews: (124)
Authentic experiences shared by our community for your benefit.
Refuses to cancel and refund
Complaint from Gabrielle5 on 21 August 2021 about eHarmony.
Good Morning: I joined Eharmony threefour months ago and prior to my last request to cancel and refund my subscription which was in July less than few weeks from subscribing noticing I was hooked in on their ad to... Read more
They charge you £65- DO NOT USE THEM
Complaint from Hollierobsx on 19 August 2021 about eHarmony.
I joined as I’m recently single and I am finally ready to start dating again, you can’t message or use anything on the site unless you become a premium member which at the cheapest is £10£11 a month. I looked... Read more
Instructions to cancel my subscriptions suck!
Complaint from Meskandanian1@gmail.com on 18 August 2021 about eHarmony.
I followed your instructions to cancel. I am told to press the down arrow by my picture. There is no down arrow! I sent three complaints, no response. I want my subscription canceled now! I do not want to be... Read more
Unable to access website
Complaint from Smendham on 18 August 2021 about eHarmony.
For the past 10 days I have had to go back every day to state I am locked out of website they have refused to refund the monies from August to December but I am unable to access website -... Read more
Took money from my bank
Complaint from Kian2040 on 18 August 2021 about eHarmony.
I cancelled my subscription with eharmony after a great deal of time, I did this because I could not afford it, eharmony still took funds from my account after this even though I did not have the funds to cover... Read more
Overcharging
Complaint from Han on 16 August 2021 about eHarmony.
I've only had use of e harmony for one month My card details changed so I missed a monthly payment (£15.69) They are now charging me over 300 for this missed payment I am so upset by this I asked them to reinstate my... Read more
I do not owe money
Complaint from I do not remember on 11 August 2021 about eHarmony.
I have not used eHarmony because I knew I canceled it I never heard anything from them till now telling me I owe them money and they sent me to a collection agency I am really confused of what’s going... Read more
I signed up and immediately thought this is not for me. They then charges £65 for a personality report that I didn’t even use or want. The website was overwhelming and hard to understand and it was all a mistake.... Read more
Charge too much after canceling subscription
Complaint from Sammypsw on 23 July 2021 about eHarmony.
I signed up for one month on EHarmony dating site. I could never get logged in with my correct username and password… so I canceled it immediately! Now I received a big big for $343.80 I was threatened to pay... Read more
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