eHarmony complaint: Overcharging

Name: Overcharging
Item: eHarmony
Author: Hannah

Open 16 Aug 2021 279 views Dating

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Filed 16 Aug 2021 by Hannah

I’ve only had use of e harmony for one month
My card details changed so I missed a monthly payment (£15.69)
They are now charging me over 300 for this missed payment
I am so upset by this
I asked them to reinstate my monthly payments but they just continue to send me emails that I owe over £300
Please can you resolve this or I will be waiting until they take me to court.

eHarmony complaint: Overcharging — Photo Hannah uploaded with this complaint

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Case details

Status: Open
Company: eHarmony
Filed: 16 Aug 2021
Desired resolution: I will pay the 15.69 I owe but not over £300 for one months membership. It\'s disgusting
Problem: Large charge for one missed payment
About: dating membership
At stake: £300

Progress

Filed
Company notified
Company replied
Resolved

16 Aug 2021 Complaint filed and published
16 Aug 2021 Message from Bizzy: we notified eHarmony about this complaint.

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