eHarmony complaint: Overcharging

Complaint from Han reported on 16 August 2021 about eHarmony

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I’ve only had use of e harmony for one month
My card details changed so I missed a monthly payment (£15.69)
They are now charging me over 300 for this missed payment
I am so upset by this
I asked them to reinstate my monthly payments but they just continue to send me emails that I owe over £300
Please can you resolve this or I will be waiting until they take me to court.

Suggested solution:

I will pay the 15.69 I owe but not over £300 for one months membership.
It\'s disgusting

eHarmony complaint Overcharging
eHarmony complaint Overcharging
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