Our sentiment meter has identified a 33% increase in complaints about DoorDash over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering DoorDash's offerings.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with DoorDash? Submit your DoorDash complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DoorDash.
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Finally, we can turn your complaint into a professional DoorDash complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 51 complaints about DoorDash over the last 12 months. The graph below shows a monthly breakdown.
Curious about DoorDash's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DoorDash. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of DoorDash by calling 1-855-973-1040. If you want to reach out to DoorDash through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from DashedDasher on 02 January 2024 about DoorDash.
I had a scheduled dash in a 'very busy' location tonight, Friday, from 5PM - 830PM. The app showed the area as busy, but i sat for an hour and a half w/o one order. I tried working with the... Read more
Complaint from Lucem on 30 December 2023 about DoorDash.
I have worked with DD for over 5 years and 10k deliveries. I have NEVER had good customer service and I have literally been driven homeless as a result of taking this position. I have years of documented false ratings... Read more
Complaint from K Newsome on 25 November 2023 about DoorDash.
I am writing to express my deep disappointment and frustration regarding my recent experience with Doordash, a service I have been a loyal member of for approximately 5 years. Unfortunately, a recent incident has left me with no choice but... Read more
Complaint from Igor55 on 03 November 2023 about DoorDash.
I work as a driver in Dordash, I received an order for 9 customers and the entire order did not fit in my car (the company knows the size of my car). I contacted support, the employee removed some of... Read more
Complaint from LoyalCustomer on 17 October 2023 about DoorDash.
I made an order from McDonald's and did not receive all of the items in my order. After using their in app help support they just said sorry they couldn't offer me my refund. They had me pay for food... Read more
Yes I order food though door dash with KFC they messed up my hole order they gave me the wrong order and don’t want to give me my refund back and the charge my card for this Read more
Complaint from jessenightshade on 07 October 2023 about DoorDash.
All of my orders with doordash thus far have been stolen or canceled. They need to quality check their drivers. Read more
Complaint from Arcadia lisboa on 01 October 2023 about DoorDash.
I received an order to deliver 30 minutes outside of my zone that I agreed to. During this ride there was two roads closed and the dasher app would not give me an alternate route instead it continues asking for... Read more
Complaint from Queenme on 26 September 2023 about DoorDash.
I've been trying to fill out an application to become a door Dasher. I filled out the app and they found my old account. They advised me to update my mew email since I couldn't get into the app with... Read more
There have been multiple encounters with Doordash agents that either cannot undo a refund where food was NOT delivered and you request a refund and the investigator denies your claim because a photo of the drop off was uploaded. HOWEVER,... Read more
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