Our sentiment meter has identified a 33% increase in complaints about DoorDash over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering DoorDash's offerings.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with DoorDash? Submit your DoorDash complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DoorDash.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 51 complaints about DoorDash over the last 12 months. The graph below shows a monthly breakdown.
Curious about DoorDash's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DoorDash. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of DoorDash by calling 1-855-973-1040. If you want to reach out to DoorDash through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Moshaaaaa on 27 August 2023 about DoorDash.
I had gotten the wrong order so I let the Dasher know and got no response so I went to the customer support chat and they said they couldn't help me. I didn't even ask for a refund or credit,... Read more
Complaint from Catrisha on 22 August 2023 about DoorDash.
Salad had seeds I didn’t order!!!! I called the store and Nancy was willing to give me a FULL refund and replace my salad!!!!! However door dash decided to give me 10.00 bucks!!! I offered to conference the call so... Read more
Complaint from Gracesamples3 on 20 August 2023 about DoorDash.
So I had worked for doordash almost a full year. I was at a 4.9 star driver. 20 5 stars 1 3 star and 1 1 star review. Over 15 years ago I had gotten into some trouble and ended... Read more
Complaint from zzz on 02 August 2023 about DoorDash.
For my recent DoorDash order, the assigned driver repeatedly lied and refused to deliver to my door. When I told him I can cancel the order if he refuses to delivery to the door as I physically cannot meet him... Read more
Complaint from TGee on 27 July 2023 about DoorDash.
I'm suppose to be a VIP customer right.. I placed an order that literally cost 61.59. The driver delivered my food to the wrong apartment with picture and all. I contact the driver through the app and tell him he... Read more
Complaint from Uzzyk on 27 July 2023 about DoorDash.
Door dash took my money knowing they had no dashers the order was placed at 3:04pm and stated it would take 38 to 46 mins. When an hour and a half went by I attempted to cancel the 22.91 order... Read more
Complaint from Susanwinston on 23 July 2023 about DoorDash.
I was deactivated almost 3 weeks ago. They finally said it was a background check problem but would not tell me the what. My background is The same as 4 years ago so I know it’s An error but... Read more
Complaint from Mr. Karma on 21 July 2023 about DoorDash.
One of your drivers is engaging in tip shaming posts on social media platforms, exposing customer's first names, locations and orders, as well unprofessional comments and opinions that can and do paint DoorDash in a very negative light. Read more
Complaint from overcharge on 16 July 2023 about DoorDash.
i place a order on july 8 2023 for a order from arby which was 27.86 and there was another order hit my account for 29,14 5 minite later which i did not order doordash will not give me a... Read more
Complaint from Dsilby on 10 July 2023 about DoorDash.
I am a loyal consistent customer that's supports food delivery businesses/transportation drivers I am a single mom saving for my vehicle so I use these services more specifically door dash at least 1 time a day sometimes as much as... Read more
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