While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about DoorDash over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with DoorDash? Submit your DoorDash complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DoorDash.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional DoorDash complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 50 complaints about DoorDash over the last 12 months. The graph below shows a monthly breakdown.
Curious about DoorDash's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DoorDash. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of DoorDash by calling 1-855-973-1040. If you want to reach out to DoorDash through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Xil_ssjb on 20 February 2024 about DoorDash.
i ordered food from door dash, got it.. it was burnt.. very bad.. Contacted support threw phone call and was not helpful whatsoever.. the best she can do is credit me so i just got a $10 credit for my... Read more
Complaint from Raheem 123 on 17 February 2024 about DoorDash.
Dasher brought me the wrong order yesterday before she came to me she had another order to do I called door dash so many times with the receipt on the order not in my name and the don’t want to... Read more
Complaint from sanshreyas on 10 February 2024 about DoorDash.
I placed the order on doordash app for panera Bread. Cancelled the order within 30 seconds of placing the order as store said they are out of few items. I did not realise my refund would be just 10% of... Read more
Complaint from Rebecca1994 on 07 February 2024 about DoorDash.
Promised a credit I never received. Delivery was delivered on 16/1/24 via Burton Pizza Was incorrect and very very disguisted because they said they were going to credit me and recharged me. Read more
Complaint from Robert truitt on 24 January 2024 about DoorDash.
I ordered food from kfc through door dash I was charged 19.38 I never received my order the dasher took my order to the wrong place I was in hotel room 135 and I am African American so the dasher... Read more
Complaint from Jennifer Parache on 24 January 2024 about DoorDash.
I have contacted a DD agent FOUR times. I received the wrong order- a COMPLETELY different restaurant. They declined my request even AFTER I provided pictures. I spoke to 3 different agents, and ALL THREE hung up on me!!! It... Read more
Complaint from Diamond2087 on 10 January 2024 about DoorDash.
I ordered two 30 lb bags of dry cat food. The door dasher delivered yet placed order directly in view of the street. Also driver did not knock on door just left. Packages were left and... Read more
I would like a refund for the items I did not receive on 12/30/23 in the amount of 76.95 my items were stolen Read more
Complaint from DashedDasher on 02 January 2024 about DoorDash.
I had a scheduled dash in a 'very busy' location tonight, Friday, from 5PM - 830PM. The app showed the area as busy, but i sat for an hour and a half w/o one order. I tried working with the... Read more
Complaint from Lucem on 30 December 2023 about DoorDash.
I have worked with DD for over 5 years and 10k deliveries. I have NEVER had good customer service and I have literally been driven homeless as a result of taking this position. I have years of documented false ratings... Read more
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