iGourmet complaint?

Do you have a dispute or a bad customer experience with iGourmet? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The iGourmet customer service number is 1-877-446-8763, a toll free line for the United States, and the contact page on the iGourmet website takes the same questions in writing. Raise a problem with a perishable order on the day it arrives, because a food claim is judged largely on how quickly it was reported. Have the order number, the delivery date and time from the courier tracking, the packing slip and your photographs ready before you make contact. Send the same information by email even if you call, so the evidence is attached to the order rather than to the notes of one agent.

Perishable order arrived spoiled and the claim refused as reported too late? Bring it to us: we push the complaint out by email, across social media and in printed letters.

Photograph an iGourmet delivery that arrives warm or damaged before anything goes in the bin: the outside of the box with the label showing, the coolant and packaging inside exactly as you found them, each affected item with its label and use by date, and the delivery timestamp on the tracking page. Do not eat anything you are unsure about, and do not throw the box away until the claim is settled, because the packaging is the evidence that the cold chain failed. Report it the same day in writing with the order number and say plainly what you want: a replacement shipment or a refund. If the courier left the box in the sun or delivered a day late, that is still for the retailer to resolve, since your contract is with the shop and not with the driver.

Box left in the heat and the refund refused? Open the case with us and our AI keeps coaching you afterwards: what to reply, when to push again, and how to escalate.

iGourmet perishable orders travel with coolant on a short transit, so the shipping date matters more than the order date: check what the product page and the checkout said about dispatch days and transit time before you buy, and pick a delivery date when somebody can take the box in. Cheese, charcuterie and other chilled goods are normally dispatched early in the week so that a parcel does not sit in a depot over the weekend. Leave delivery instructions that keep the box out of direct sun and off a hot doorstep, and use a work or neighbour address if the house is empty all day. Save the confirmation screen showing the delivery date you selected, because a gift or a party order that misses its date is argued from exactly that screen.

Report a late or misdelivered iGourmet gift with the order number, the recipient name and the delivery date you selected, and ask for the courier tracking so the delivery point can be checked. A gift that arrives after the occasion is a delivery failure and not a change of mind, so say so and ask for a redelivery or a refund rather than accepting store credit by default. Ask the recipient to photograph the box and its contents if the food arrived in poor condition, because the person who received it holds the evidence. Check the address on your own confirmation first: an address mistyped at checkout is handled differently from one the courier got wrong.

Gift landing days after the occasion? Take it through our complaint process: we help you write it in minutes, drawing on thousands of complaint letters that got a result.

Nothing has been reported about iGourmet here yet. Our research shows what typically goes wrong at mail order food retailers: parcels arriving late or left standing in the heat, coolant that has melted long before the box is opened, items missing or swapped for a substitute without warning, gift orders landing after the occasion they were bought for, and refunds argued over once the food has been eaten or thrown away.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of iGourmet through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with iGourmet can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.