Bank statement charge
What is the DD *DOORDASH charge on my bank statement?
Who charged you
DoorDash
DD *DOORDASH is DoorDash, the food and grocery delivery app. The charge is usually a delivery or pickup order, with the restaurant or store name cut short after it, or the DashPass membership fee, which shows as DOORDASHDASHPASS.
How it can show on a statement
DD *DOORDASHDD *DOORDASH [restaurant or store name]DD *DOORDASHDASHPASSDOORDASH DASHPASS
3 more ways it shows
DD DOORDASHDASHPASSDOORDASH*[restaurant name]PP*DOORDASHDASHPASS
Find out what it was
- 1
Open Orders in the DoorDash app or website and match the date and amount, including pickup orders.
- 2
Check the DashPass section of your DoorDash account to see whether a plan is active and when it renews.
- 3
Search your email for DoorDash order receipts or DashPass renewal emails from that day.
- 4
Compare pending and posted lines in your card app: a pending hold that disappears within a few business days is not a second charge.
- 5
Ask anyone who shares your card or your DoorDash login whether they placed the order.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to DoorDash, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “DD *DOORDASH”?
DoorDash takes the payment, not the restaurant, so the line starts with DoorDash or its short prefix DD, and the restaurant's name is clipped to fit (for example DD *DOORDASH CHICK-FIL). DashPass renewals run the words together into DOORDASHDASHPASS.
DD *DOORDASH has nothing to do with DD/BR, which is Dunkin' and Baskin-Robbins.
Why you might see this charge
- A delivery or pickup order from the restaurant or store named after DD *DOORDASH.
- A DashPass membership renewal, usually $9.99 a month in the US, or $4.99 on the student plan.
- A DashPass trial that turned into a paid membership when the trial period ended.
- A temporary hold that shows as pending and is replaced by the final amount, which can look like a double charge.
- A tip changed after the order or a partial refund, which replaces the pending amount with a new total.
Is DD *DOORDASH legit?
Real: DoorDash is a publicly listed delivery company, and DD *DOORDASH is its own billing name for orders and DashPass.
Fake texts and emails often copy the DoorDash name with refund or account warnings. Check charges only in the Orders and DashPass sections of your own DoorDash account, never through a link in a message.
What people told us about charges from DoorDash
35 complaints about DoorDash on Complain.biz are about a charge.
I placed an order through door dash somehow was charged for a subscription of DashPass that I didn't sign up for.
This second agent told me that the first agent converted my credit into a refund which she was NOT authorized to do! I planned on using my credit for my anniversary dinner this Saturday but could not locate it.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| IC* INSTACART | Instacart | IC* INSTACART is Instacart, the grocery delivery and pickup service that shops at local stores for you. |
| CTLP*CANTEEN VENDING | Canteen | CTLP*CANTEEN VENDING is Canteen, the vending and workplace snack company that is part of Compass Group, paid through a… |
| 365 RETAIL MARKETS TROY MI | 365 Retail Markets | 365 RETAIL MARKETS TROY MI or 365 MARKET TROY MI means you paid at a self-checkout market, vending machine or… |
| UBER TECHNOLOGIES | Uber | UBER TECHNOLOGIES is Uber, the company behind Uber rides, Uber Eats delivery and the Uber One membership. |
| CTLP*INREACH | InReach (Sodexo) | CTLP*INREACH is InReach, the vending and workplace market business of Sodexo, paid through a Cantaloupe card reader. |
| DD/BR | Dunkin' | DD/BR is Dunkin' and Baskin-Robbins: a store that sells both brands under one roof, usually run by a local franchisee. |
| VGW | VGW | VGW is the Australian group behind the social casino sites Chumba Casino, LuckyLand Casino and Global Poker; VGW Malta… |
| CLKBANK* | ClickBank | CLKBANK* is ClickBank, a US online retailer that sells supplements, e-books, courses, software and other products made… |
Questions about DD *DOORDASH
Why did DoorDash charge me $9.99?
A $9.99 charge is usually the monthly DashPass membership, often right after a trial ended. The DashPass section of your DoorDash account shows whether a plan is active and when it renews.
How does DoorDash show up on a bank statement?
Orders usually show as DD *DOORDASH followed by a shortened restaurant or store name, and DashPass shows as DOORDASHDASHPASS or DOORDASH DASHPASS.
Why did DoorDash charge me twice?
Often one line is a pending hold and the other the final amount; the hold drops off within a few business days. A tip change or a partial refund can also replace the first amount with a new total.
Is DD/BR a DoorDash charge?
No. DD/BR stands for Dunkin' and Baskin-Robbins and shows when you pay at one of their stores. DoorDash orders show as DD *DOORDASH followed by the restaurant or store name, or as DoorDash DashPass for the membership.
What can I do about a DoorDash charge I did not agree to?
File a complaint on Complain.biz. We write it with you and send it to DoorDash, so you do not have to chase it yourself.
Based on
- DoorDash Help: How can I check the status of my Credit or Refund?
- DoorDash Help: Student DashPass Terms and Conditions, US (DashPass $9.99 a month plus taxes, student plan $4.99) | https://help.doordash.com/en-us/consumers/article/free-student-dashpass-terms-and-conditions
- Ramp charge finder: DoorDash DashPass charges (descriptor list)
- DoorDash Consumer Terms and Conditions (US): temporary holds above the checkout amount, final price charged after checkout
- DoorDash Help: Can I adjust the tip I provide to the Dasher? (order refunded and charged again with the new tip)
- State of Delaware open data: state employee card transactions (DD *DOORDASH, DOORDASH DASHPASS and DD/BR lines)
- Dunkin' Brands note purchase agreement: DD/BR used for Dunkin' Donuts and Baskin-Robbins