Bank statement charge
What is the CTLP*CANTEEN VENDING charge on my bank statement?
Who charged you
Canteen vending machines and break room markets
CTLP*CANTEEN VENDING is Canteen, the vending and workplace snack company that is part of Compass Group, paid through a Cantaloupe card reader on the machine. The charge is usually a snack, drink or meal bought by tapping or swiping a card at a Canteen vending machine or self-checkout market.
How it can show on a statement
CTLP*CANTEEN VENDINGCTLP*CANTEEN VENDING SCPI*CANTEEN VENDING [CITY]USA*CANTEEN VENDING [CITY] [STATE]
4 more ways it shows
USA*CANTEEN VENDINGUSA*CANTEENCANTEEN VENDINGCMS VEND*CV[CITY]
Find out what it was
- 1
Match the date and amount with a snack or drink you bought at work, school or a hospital; these lines are usually a few dollars.
- 2
Check whether the line is still pending: a hold of up to $5 changes to the real price once the payment posts.
- 3
Read the name after the asterisk: CANTEEN means a Canteen machine, while another name after CTLP* is a different vending operator.
- 4
If you paid with Apple Pay or Google Pay, look up the purchase in that wallet to see the exact time.
- 5
Ask coworkers or family members who share your card whether they bought something from a machine.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Canteen, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “CTLP*CANTEEN VENDING”?
CTLP stands for Cantaloupe, the company whose card readers sit on many vending machines. Its prefix comes first and Canteen's name follows, cut short, so the line usually reads CTLP*CANTEEN VENDING S. It names neither the building nor the machine, which is why a snack at work can look like an unknown charge.
Cantaloupe used to be called USA Technologies, and lines from its readers began with USA*, so older Canteen purchases show USA*CANTEEN VENDING, sometimes with a city and state. Not every Canteen machine uses a Cantaloupe reader. Canteen also names CMS VEND*CV followed by a city as one of its statement forms, for payments that go through Crane, and recent lines can read CPI*CANTEEN VENDING followed by a city.
Why you might see this charge
- A snack, drink or meal from a Canteen vending machine at work, at school, in a hospital or at another site.
- A purchase at a self-checkout market or kiosk in a break room that takes cards through a Cantaloupe reader.
- A pending hold of up to $5 that changes to the real price once the payment posts, usually 24 to 72 hours later.
- Several small lines on one day, one for each purchase at the machine.
- A card price above the price shown on the machine: a class action claimed some Canteen machines charged card users more without saying so, and Canteen agreed to settle it.
- A coworker or family member using your card at a machine.
Is CTLP*CANTEEN VENDING legit?
Canteen is a real vending and workplace food company, part of Compass Group North America with its main office in Charlotte, North Carolina, and Cantaloupe is the card reader company behind the CTLP prefix. These lines are usually small machine purchases.
Canteen agreed to settle a class action that claimed some of its machines charged card users more than the displayed price without saying so; it did not admit wrongdoing. If a text or email that uses the Canteen name asks you to claim money or confirm a payment through a link, do not use the link.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| 365 RETAIL MARKETS TROY MI | 365 Retail Markets | 365 RETAIL MARKETS TROY MI or 365 MARKET TROY MI means you paid at a self-checkout market, vending machine or… |
| UBER TECHNOLOGIES | Uber | UBER TECHNOLOGIES is Uber, the company behind Uber rides, Uber Eats delivery and the Uber One membership. |
| CTLP*INREACH | InReach (Sodexo) | CTLP*INREACH is InReach, the vending and workplace market business of Sodexo, paid through a Cantaloupe card reader. |
| DD/BR | Dunkin' | DD/BR is Dunkin' and Baskin-Robbins: a store that sells both brands under one roof, usually run by a local franchisee. |
| DD *DOORDASH | DoorDash | DD *DOORDASH is DoorDash, the food and grocery delivery app. |
| IC* INSTACART | Instacart | IC* INSTACART is Instacart, the grocery delivery and pickup service that shops at local stores for you. |
| METROPOLIS PARKING | Metropolis | METROPOLIS PARKING is Metropolis Technologies, which runs parking garages and lots where cameras read your license… |
| SUPPORTPDFFILLER.COM | pdfFiller (airSlate) | SUPPORTPDFFILLER.COM is pdfFiller, the online PDF editor and form filler run by airSlate, Inc. |
Questions about CTLP*CANTEEN VENDING
What is CTLP CANTEEN VENDING on my credit card?
It is a purchase from a Canteen vending machine or self-checkout market, paid by card. CTLP stands for Cantaloupe, the company that makes the card reader on the machine.
Why does it say Charlotte, NC?
If your line shows Charlotte, North Carolina, that is the city of Canteen's main office, not of the machine. Canteen lines can also carry the city of a local branch, and the machine you used can be anywhere in the country.
Why was I charged more than the price on the Canteen machine?
Most often it is a hold: Cantaloupe card readers can hold up to $5 when you tap or swipe, and the line changes to the real price within 24 to 72 hours. A class action also claimed that some Canteen machines charged card payments more than the price shown; Canteen agreed to settle it without admitting wrongdoing.
What is USA*CANTEEN VENDING?
It is the older form of the same charge. Cantaloupe used to be called USA Technologies, and Canteen purchases on its readers showed USA* with a city and state.
What if I did not agree to a CTLP*CANTEEN VENDING charge?
File a complaint on Complain.biz. We write it with you and send it to Canteen, so you do not have to chase it yourself.
Based on
- FAQs: card refunds when the statement reads USA Canteen Vending city/state or CMS Vend*CV city (Canteen)
- About us: a member of Compass Group North America, 2400 Yorkmont Rd, Charlotte, NC (Canteen)
- Customer FAQs: card reader provider, pending holds clear in 24 to 72 hours (Cantaloupe)
- Pre-authorization FAQs: hold of up to $5, final amount posted in 24 to 72 hours (Cantaloupe)
- USA Technologies officially launches as Cantaloupe, Inc., ticker CTLP (Business Wire)
- Canteen agrees to settle vending machine class action lawsuit for $6.94M (Vending Times)
- State of Delaware open data: state employee card transactions (CTLP*CANTEEN VENDING S, CPI*CANTEEN VENDING, USA*CANTEEN VENDING, USA*CANTEEN and CANTEEN VENDING lines)