Bank statement charge
What is a VGW or VGW Malta Limited charge?
Who charged you
VGW the company behind Chumba Casino, LuckyLand and Global Poker
VGW is the Australian group behind the social casino sites Chumba Casino, LuckyLand Casino and Global Poker; VGW Malta Limited is the company that runs Chumba. The charge is usually a Gold Coin package bought on one of those sites or apps, or a prize paid back to the card that bought coins.
How it can show on a statement
VGWVGW MALTA
Find out what it was
- 1
Search your inbox and spam folder for Chumba, LuckyLand, Global Poker and VGW, and for the exact amount and date of the line.
- 2
Look at the phones, tablets and computers in your household for these games or their apps, and ask who else plays.
- 3
If you have an account, open its purchase history and compare the dates and amounts with your statement.
- 4
If the line is money coming in, compare it with any prize you redeemed: cash prizes go back to the card or bank account used to buy coins.
- 5
Still a charge you did not agree to? File your complaint here. We write it with you and send it to VGW, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “VGW”?
VGW sells the coins in its games through its own companies, not under the game's name. Chumba Casino's terms say the site is owned and run by VGW Malta Limited, a company in Malta, and that payments are processed by VGW Malta or a payment agent it appoints, such as VGW Luckyland Inc or VGW Financial Services USA Inc. So the line can read VGW, Malta or LuckyLand while you only remember playing Chumba.
Gold Coins are what you pay for. In states where the sweepstakes are offered, Sweeps Coins come with them as a bonus and can be played for prizes, and a cash prize is paid back to the card or bank account that bought the Gold Coins. That is why a VGW line can also be money coming in.
Why you might see this charge
- A Gold Coin package bought on Chumba Casino, LuckyLand Casino or Global Poker, on the website or in the app.
- A purchase made by someone else on a shared device where your card was saved: the sites store card details for later purchases.
- A cash prize redeemed from Sweeps Coins, paid back to the card or bank account that bought the coins.
- A refund of a purchase made from one of the US states where VGW does not sell Gold Coins: it voids those purchases and pays them back minus a fee of up to 10%.
- A purchase on LuckyLand Slots before VGW closed that site; LuckyLand Casino is a separate VGW site that is still open.
Is VGW legit?
Yes. VGW is a real company that has run Chumba Casino for more than a decade, and its sites take card and bank payments under VGW company names. A VGW line normally means a Gold Coin purchase or a prize payout on one of its sites, even if the game name is missing.
The sites keep card details for later purchases, so anyone who can open the account on a shared device can buy coins with your card. Messages that use Chumba's name to offer coins or prizes through a link prove nothing about the charge; compare the line with your own account and inbox instead.
What people told us about charges from VGW
15 complaints about VGW on Complain.biz are about a charge.
They have done unauthorized charges on my account saying I played more than what I really have bought and in doing so has caused a lot of problems through my bank to where they ended up closing my account and not even helping me …
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| PULSZ.COM | Pulsz | PULSZ.COM is Pulsz, a social casino games site and app owned and run by Yellow Social Interactive Limited, a company… |
| LC INTERNATIONAL LTD | LC International | LC INTERNATIONAL LTD is the company behind Ladbrokes, Coral, Gala, Foxy Bingo and other Entain betting and gaming sites. |
| ALLWYN ENT LTD | The National Lottery | ALLWYN ENT LTD is Allwyn Entertainment, the company that runs The National Lottery. |
| CLKBANK* | ClickBank | CLKBANK* is ClickBank, a US online retailer that sells supplements, e-books, courses, software and other products made… |
| Audible | Audible | Audible is Amazon's audiobook service, which bills under its own name and short billing tags. |
| B G SERVICES | British Gas Services | B G SERVICES is British Gas Services Limited, the British Gas company that runs HomeCare and other home services. |
| FACEBK* | FACEBK* is Meta, the company behind Facebook and Instagram. | |
| PLANET FITNESS | Planet Fitness | PLANET FITNESS on a statement is the Planet Fitness gym chain. |
Questions about VGW
What is VGW Malta Limited on my statement?
VGW Malta Limited is the company in Malta that owns and runs Chumba Casino, according to Chumba's terms. A line with this name is usually a Gold Coin purchase on Chumba, or a prize paid back to the card that bought the coins.
Which games does VGW run?
VGW runs Chumba Casino, LuckyLand Casino, Global Poker and Monopoly Match. It closed LuckyLand Slots. A purchase on any of its sites can show a VGW company name instead of the game.
Why is a VGW payment going into my bank account?
That is usually a prize you redeemed. Cash prizes from Sweeps Coins are paid to the card or bank account that was used to buy Gold Coins.
What if I did not agree to a VGW charge?
File a complaint on Complain.biz soon: Chumba's terms say Gold Coin purchases are final and ask for billing problems to be raised within 30 days of the purchase. We write the complaint with you and send it to Chumba Casino, so you do not have to chase it yourself.
Based on
- Chumba Casino Terms and Conditions (VGW Malta Limited as operator, payment agents, no refunds, 30 days for billing problems, prize payouts, US dollars)
- VGW: brands (Monopoly Match, Chumba Casino, Global Poker, LuckyLand Casino) (VGW)
- VGW Holdings Pty Ltd, ABN 36 147 193 511 (ABN Lookup)
- Sweepstakes casino LuckyLand Slots to shut down in North America (Covers)
- Reddit r/LuckyLandSlots: VGW Malta deposit for a redeemed prize
- Reddit r/ChumbaCasino: deposits from VGW Malta (Chumba)