Our sentiment meter has identified a 33% increase in complaints about DoorDash over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering DoorDash's offerings.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with DoorDash? Submit your DoorDash complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 51 complaints about DoorDash over the last 12 months. The graph below shows a monthly breakdown.
Curious about DoorDash's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DoorDash. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of DoorDash by calling 1-855-973-1040. If you want to reach out to DoorDash through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Mlspencer82 on 19 September 2023 about DoorDash.
I am requesting a refund. Your app sent me food to the wrong addeess. I changed to address to my home address and it still reverted back to the previous one and sent the food there. I have chatted many... Read more
Complaint from myname on 17 September 2023 about DoorDash.
The driver marked my order as “delivered,” but it was never delivered and the driver admitted it. Doordash is refusing a refund. Read more
Complaint from Saundra Schnoebelen on 13 September 2023 about DoorDash.
Both my Son in Saint Louis myself in KC use DoorDash a lot and have over the last 3 years providing them with a lot of business. I bought him his wife dinner on his account and by... Read more
Complaint from Mslibralady83 on 08 September 2023 about DoorDash.
I ordered Starbucks through the door dash app on 09/01/ I ordered matcha tea Frappuccino as well mocha cookie crumble Frappuccino and a birthday cake pop that I didn’t receive.Also the same day I ordered 14 piece chicken meal and... Read more
I ordered food from Popeyes my order got canceled then I reordered an the dasher kept my food so me arguing with him about my money I got kicked off DoorDash with no refund at all Read more
Complaint from Jerri Marie Vice on 04 September 2023 about DoorDash.
I live in Athens, AL. The only time you get incentive pay or premium pay is late at night when “many dashers are online”. I know of at least 3 restaurants (Dunkin donuts, Chicken Salad Chick, Cash and Jacks) that... Read more
Complaint from Brooke0618 on 02 September 2023 about DoorDash.
Order delivered to wrong address per THEIR photo but they won’t refund! NOT MY ADDRESS Read more
Complaint from Santoesha on 30 August 2023 about DoorDash.
6 items weren't delivered. The Dasher reported they were out of stock and refunded me. However when my order was delivered Doordash hadn't actually refunded the items that were out of stock! I was charged for ALL items that were... Read more
I order food from chopsticks but never got my food. The dasher complete my order like I got it but I didn't get it. I call doordash and told them that dasher keep my food but they gave me a... Read more
Complaint from Jennmccarty06@gmail.com on 28 August 2023 about DoorDash.
I have filed three appeal resolutions thr first being in July. Door dash has yet to give Me Amy resolution except to be told to wait. Read more
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