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DoorDash complaint: Rude customer service

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Filed 13 Sep 2023 by Saundra

Both my Son in Saint Louis myself in KC use DoorDash a lot and have over the last 3 years providing them with a lot of business. I bought him his wife dinner on his account and by mistake he continued to use my card. I had no idea so I initially thought my card was hacked. Once we figured out the mistake we told door dash and I approved the charges and my son paid me back the charges were never interrupted.The first man I spoke to acknowledged what great customers my kids were and assured us the problem was resolved. But after that issue every time my son ordered they put security freezes on his orders. We both spent over two hours trying to find out what their problem was only to get the rudest customer service ever. I will be encouraging everyone I know to stop using them.

A charge from DoorDash you do not recognize? What DD *DOORDASH on a bank statement means

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