DoorDash complaint: Poor customer service and the app messed up
Filed 19 Sep 2023 by Megan
I am requesting a refund. Your app sent me food to the wrong addeess. I changed to address to my home address and it still reverted back to the previous one and sent the food there. I have chatted many times with customer service and they have been rude each time. I called twice and a manager was supposed to call me back within 24 hrs and they have not. It’s been over 24 hrs.
Even on my reorder I had to change my address twice as it kept reverting back to the previous one so I had to double check it to make sure it saved my address as the delivery address.
This is not my fault, I should be refunded and I have wasted hrs on getting any type of GOOD customer service.
I have also reported this to the BBB
A charge from DoorDash you do not recognize? What DD *DOORDASH on a bank statement means
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