Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Payment refund refused

Complaint from Byung on 19 October 2020 about Zoom.

I paid for the service for just one month. However they automatically charged me the same amount on 15 Oct 2020. I asked for payment refund but they refused to do so justifying that I was subscribed so I had... Read more

Comments: 0
Rating:

Virtual Background

Complaint from Dr. Pushp Lamba on 19 October 2020 about Zoom.

I have been trying to use the virtual background of Zoom for quite some time.but it is not up to the mark with ghost outlines coming. So I went ahead and bought a brand new laptop with Intel Core i5... Read more

Comments: 0
Rating:

Not connecting to the mitting

Complaint from JIMIT MEHTA on 18 October 2020 about Zoom.

I can't connect to the zoom meeting though my id and password are correct and my internet connection is also very fast and also checked by my internet company and there is no issue of it. Read more

Comments: 0
Rating:

I had opted monthly , deducted yearly

Complaint from chandrahas.bhagat@gmail.com on 18 October 2020 about Zoom.

On 27 Aug20 i purchased pro zoom app monthly 1200 INR,by ani credit card.otp generated for ₹ 1 INR transection.As i entered it suddenly zoom deducted ₹INR15576 WITHOUT OTP.I don't want this app for year so opted monthly. Read more

Comments: 0
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Glitches in the zoom system

Complaint from richter.werner@gmail.com on 15 October 2020 about Zoom.

I had an online lesson for a remote student at 2 pm today.(South African time) There was ONLY ONE student. After about half-an-hour I received an Upgrade message from zoom At 40 minuets we were thrown off the system.... Read more

Comments: 0
Rating:

Replace [(Rangoon, Burma) with (Yangon, Myanmar) ]

Complaint from MHKCCI on 15 October 2020 about Zoom.

Myanmar Hong Kong Chamber of Commerce and Industry (MHKCCI) is hosting a Zoom webinar with the Union Minister on 20 Oct 2020. In the Zoom invitation email, it said Date Time: Oct 20, 2020 02:00 PM Rangoon. Officially Burma is called Myanmar,... Read more

Comments: 0
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Hate crime

Complaint from Com.manager@oahcoalition.org on 14 October 2020 about Zoom.

Zoom bombing during our democratic candidates night. We have everything recorded. They used word nigger, chinks and more. Plan to take it ohio AG's office and higher authrities. Several leadership members from ohio was attending. Attendees distraught. After this happenned in... Read more

Comments: 0
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in correct password

Complaint from Deekshitha - 3D-10 on 14 October 2020 about Zoom.

whenever the zoom meeting application turn on, after entering the meeting ID and passcode-it shows in correct passcode. Read more

Comments: 0
Rating:

Upgrading Problem

Complaint from Bruce Aung on 09 October 2020 about Zoom.

I just upgraded my account from Basic to Upgrade at $14.99, but it still shows basic and my meeting with more than one participant is still limited to 40 minutes. Read more

Comments: 0
Rating:

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