Zoom complaint: Payment refund refused

Name: Payment refund refused
Item: Zoom
Rating: 1
Author: Byunggwan

Open 19 Oct 2020 222 views Mobile App Software

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Filed 19 Oct 2020 by Byunggwan

I paid for the service for just one month. However they automatically charged me the same amount on 15 Oct 2020. I asked for payment refund but they refused to do so justifying that I was subscribed so I had to pay it anyhow.

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Case details

Status: Open
Company: Zoom
Filed: 19 Oct 2020
Rating: 1/5
Desired resolution: Payment refund
Problem: Auto-renewal charged, refund refused
About: monthly subscription

Progress

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Company notified
Company replied
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19 Oct 2020 Complaint filed and published
19 Oct 2020 Message from Bizzy: we notified Zoom about this complaint.

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