Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 1, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Zoom strong-arm tactics?

Complaint from Jarnice on 29 November 2020 about Zoom.

Hello. My church launched a Zoom meeting at 10:00 a.m. to take advantage of the 40-minute basic plan. At 10:16, a message flashed up on the screen that we had 10 minutes left and there was a link in the... Read more

Comments: 0
Rating:

ZOOM MIKE ON MAC STOPPED WORKING ZOOM NOT HELPFUL

Complaint from SylviaB on 26 November 2020 about Zoom.

I pay $20month for Zoom. 3 weeks ago the mike stopped working. Now, noone can hear me. They can hear me on Facetime and on my MacBook but not on Zoom. I have tried to resolve the problem through their chat... Read more

Comments: 0
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Ppl not able to joun

Complaint from Diksha on 26 November 2020 about Zoom.

When I start a meeting people aren’t able to join my zoom Read more

Comments: 0
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Audio

Complaint from Kalangi sandhya rani on 24 November 2020 about Zoom.

I am not hearing any voice from sirs and other students Read more

Comments: 0
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Abusive comments in chat

Complaint from Andrew Kelly on 24 November 2020 about Zoom.

Why doesn’t Zoom give the hosts the ability to DELETE abusive or racist messages in chat?? Please give us the ability to delete! Read more

Comments: 0
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Recording

Complaint from bdiken on 23 November 2020 about Zoom.

My student organization, LegacyReading Area Community College, had an Open Mic Event on Friday, Nov 20, 2020. Jamica Andrews, Student Life Coordinator, scheduled the meeting, and I was the alternative host. Below is the meeting information: Topic: Legacy Open Mic... Read more

Comments: 0
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automatic amount deducted

Complaint from VIVEK PANDEY on 23 November 2020 about Zoom.

I have bought a zoom subscription for 1 month for some educational activity. After 1 month zoom has auto debited from my credit card the same amount without prior notice. I no longer need zoom account for my educational purpose.... Read more

Comments: 0
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Billing my bank account

Complaint from aroni@amanet.co.il on 21 November 2020 about Zoom.

For the last 6 months zoom charging me for 50 Shekels every month and in my account its written that my account is free. I am not used zoom at this period at all. Read more

Comments: 0
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Annual Plan Purchased Not working

Complaint from navinajafaheritagetours on 20 November 2020 about Zoom.

I have bought a plan of 99 USD for a year. The money is being deducted from my credit card the service for unlimited time has stopped and the money is still deducted. Please address these. Account name - navinajafaheritagetours@gmail.com Read more

Comments: 0
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Audio not workiing

Complaint from Gurubandhu on 15 November 2020 about Zoom.

I can hear audio on youtube and other media players but cannot hear any audio when listening to a Zoom meeting so they are pretty useless now. I used to be able to hear audio on Zoom. I... Read more

Comments: 0
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