Zoom complaint: Zoom strong-arm tactics?

Name: Zoom strong-arm tactics?
Item: Zoom
Author: Gwendolyn

Open 29 Nov 2020 142 views Mobile App Software

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Filed 29 Nov 2020 by Gwendolyn

Hello. My church launched a Zoom meeting at 10:00 a.m. to take advantage of the 40-minute basic plan. At 10:16, a message flashed up on the screen that we had 10 minutes left and there was a link in the middle of the screen offering the opportunity to upgrade. Zoom timed us out early at 10:26 p.m.

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Case details

Status: Open
Company: Zoom
Filed: 29 Nov 2020
Desired resolution: 1. They need to explain why the meeting was launched at 10 a.m. and timed out at 10:26. We do not have a paid plan because we can't afford it at this pandemic-conscious moment. 2. From the support information attached, the session appears to have started at 9:45. Why is that? We clearly launched it at 10 a.m. 3. Could there have been TWO launches? Was someone besides the host at [email protected] also launching the meeting? Thank you.
Problem: Free meeting cut off before time limit
About: free meeting plan

Progress

Filed
Company notified
Company replied
Resolved

29 Nov 2020 Complaint filed and published
29 Nov 2020 Message from Bizzy: we notified Zoom about this complaint.

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